Experienced Fine Dining Server & Bartender Professional
Resume:
Danielle Holmes
Phoenix, AZ *****
***********@******.***
Professional Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests. Proven track record for providing solutions to issues immediately and training team on upselling techniques and customer service skills. Work Experience
Fine Dining Server
Sexy Roman-Scottsdale, AZ
Present
• Greet guest warmly and present and offer wine or cocktail beverage
• To present and describe the menu with enthusiasm and accuracy
• To offer wine and cocktail recommendation suited to the guests palette and meal
• To remain coordinated with the kitchen and bar to ensure flawless timing of service Fine Dining Bartender
Gila River Resorts & Casinos-Chandler, AZ
June 2024 to Present
• Creating a great guest experience through personalized service and expertly crafted cocktails
• Retain knowledge of mixology techniques and experience with premium spirits and pairings.
• Responsible for restocking and replenishing bar supplies and inventory Lead Bartender
The Turkey Leg Hut-Houston, TX
June 2019 to June 2024
• To create signature cocktails, communicate recipes with managers, and help roll out new menus.
• To order liquor and supplies, track inventory, and work with distributors to decide what to keep in stock
• To coordinate staff, conduct tastings and training, and act as the main bartender during busy shifts
• To organize systems for production and day-to-day operations, negotiate pricing with distributors, and represent the bar to the media
Fine Dining Server/Bartender
Waldorf Astoria Hotels & Resorts-Chicago, IL
June 2016 to September 2019
1. To offer multi-course gourmet meals, sophisticated service and wait staff, and an upscale dining atmosphere. The clientele of fine dining expect an elegant and exclusive experience. 2. To exude specialized skills to execute their duties and responsibilities, which include: Strong customer service skills and soft-skills.
3. The ability to make recommendations based on a guest's palate and preferences. 4. Prepared and corked wine bottles for service.
5. Prepared cocktails and spirits according to company policy and standards Barista/Bartender
Omni Hotels-Chicago, IL
May 2010 to November 2015
1. Prepared and served coffee-based and spirit based cocktail beverages. 2. Took customer orders and payments, cleaned and sanitized work areas, and upsold products and services.
3. Adhered to Starbucks procedures and company standards Room Service Coordinator
Four Seasons Hotel-Chicago, IL
January 2005 to November 2009
Analyzed departmental documents for appropriate distribution and filing. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Computed bills, collected payments and made change for guests. Verified customers' credit and established how the customer would pay for the accommodation. Education
Bachelor's degree in Hospitality Management
Roosevelt University
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