Business Operations Leader with Entrepreneurial Drive
Resume:
Kimberly Hannah
Sun City, AZ *****
*********@*****.***
Hard working and reliable individual with strong ability in multi tasking, customer service and business management. Offering, organization and ability's to run a business. Highly organized, proactive with a team-oriented mentality. Dedicated to maximizing bottom-line profits with forward thinking approaches and clear focus on continuous improvement. Knowledge about financial administration, regulatory compliance and recordkeeping.
Authorized to work in the US for any employer
Work Experience
Co-Owner
K&F LLC - Tucson, AZ
January 2018 to January 2020
• Cultivated and maintained industry relationships and customer partnership to capitalize on opportunities and maximize business success.
• Established company to fill market gap, connecting customers directly with products.
• Assessed, optimized and elevated operations to target current and expected demands.
• Monitored business trend forecasts and adjusted budgets and operational planes to maximize growth and opportunities.
Business Operations Manager
Annie's and Frannies Cafe and Gifts - Ocean Shores, WA January 2012 to January 2016
• Cultivated and strengthened relationships with customers, vendor and internal stakeholders.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Educator
Tucson United School District - Tucson, AZ
January 2006 to January 2007
• Oversaw and directed parent conferences, lesson plans and classroom activities.
• Utilized various types of equipment and aids to enhance learning experiences.
• Applied proactive behavior management techniques to facilitate classroom discipline.
• Encouraged positive self-esteem and mutual respect for others while installing joy of discovery.
• Motivated students to be more engaged in classes through applying positive reinforcement techniques. Technical Support Specialist
AOL - Tucson, AZ
January 2004 to January 2005
• Received inbound phone calls from customers to provide first- level support and remotely troubleshoot issues with service, equipment or customer accounts.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Owner/Operator
Gifts Unlimited - Tucson, AZ
January 2001 to January 2003
• Enhanced operational performances by developing effective business strategies, systems and procedures.
• Set pricing structures, systems to market analytics and emerging trends.
• Assessed, optimized and elevated operations to target current and expected demands. Payroll and Data Entry
Chateau Apartments and Parties Plus - Tucson, AZ
January 2000 to January 2001
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Administered payroll for large staff weekly using ADP software.
• Identified, researched and resolved issues with profits and losses.
• Compiled financial accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivable and profits and losses.
Operations Manager
Kauffman LLC
January 1984 to January 2000
• Cultivated and strengthened relationships with customers, venders and internal stakeholders.
• Recruited, hired and trained crew members on applications of projects, customer relations and customer service.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Education
Bachelor of Science in Business Administration
The University of Arizona - Tucson, AZ
June 1990 to May 1997
Associate in Arts (AA) in Business
Pima Community College - Tucson, AZ
August 1985 to May 1989
Skills
• Marketing (10+ years)
• Bookkeeping (10+ years)
• Accounts payable (10+ years)
• Management (10+ years)
• Accounting (10+ years)
• Accounts Receivable (10+ years)
• Office Management (10+ years)
• Customer service (10+ years)
• Typing (10+ years)
• General Ledger Accounting (10+ years)
• English
• Payroll
• Purchasing
• Recruiting
• Leadership
• Data entry
• Project management
• Financial analysis
• Sales
• Windows
• Business growth and marketing strategies. Market penetration expertise, proficient multi-tasker and expense tracking abilities. (10+ years)
• QuickBooks
• Microsoft Excel
• Human resources
• Microsoft Office
• Microsoft Powerpoint
Assessments
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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