Transitioning IT Support Specialist

Samuel Parker

Denver, Colorado 512-***-**** **********@*****.***

Objective

Motivated professional transitioning into IT support with 10+ years of customer-focused experience and a Bachelor of Science degree. Skilled in troubleshooting, communication, and technical problem-solving, with hands-on exposure to databases, POS systems, and Microsoft Office tools. Eager to leverage strong interpersonal skills and technical aptitude in an entry-level IT Helpdesk role.

Skills

● Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), SQL basics, POS system administration, database familiarity, Adobe Acrobat

● Helpdesk-Related Skills: Troubleshooting, ticketing workflow exposure, system/process documentation, crisis resolution

● Professional Skills: Excellent communication, conflict mitigation, leadership, multitasking, and team collaboration

● Other: Punctual, diligent, and fast learner with strong customer service background Education

Texas State University – San Marcos, TX

Bachelor of Science in Psychology, Minor in Chemistry – May 2022 CompTIA+ (In Progress) Purdue University

Relevant Experience

Court Clerk

Gila Corp, LLC – Austin, TX Jan 2017 – Dec 2017

● Provided front-line technical and administrative support to over 100 clients with unique system specifications.

● Utilized Microsoft Excel, SQL, and Adobe to generate accurate legal and financial documents.

● Maintained strict confidentiality (HIPAA and court standards), requiring strong attention to detail.

● Communicated payment schedules and managed sensitive customer data with accuracy and professionalism.

Bartender Manager

Last Chance Bar and Dancehall – Austin, TX Apr 2022 – Jul 2022

● Oversaw restructuring of the point-of-sale (POS) system to improve efficiency and usability.

● Created and documented new standard operating procedures, ensuring consistency in system use and workflow.

● Trained and supervised staff on technical and operational processes. Mental Health Technician

Central Texas Medical Center – San Marcos, TX Aug 2018 – Apr 2019

● Collaborated with medical staff and used electronic medical record (EMR) systems for patient data management.

● Trained in Crisis Intervention (CIT) and HIPAA compliance.

● Developed strong problem-solving skills in high-pressure environments. Various Roles (Bartender, Trainer, Server, Manager) Multiple Locations 2010 – 2022

● Consistently relied upon for problem-solving under pressure, multitasking, and customer service.

● Conducted staff training, scheduling, and inventory management.

● Maintained and troubleshooted POS systems and back-office tools.

● Gained extensive experience with customer support, documentation, and workflow improvements.

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