Dynamic Retail Operations Leader with 20+ Years Experience
Resume:
Charlene Blount-Compton
Highly motivated and diverse individual
Lakeland, FL 33805
***********@*****.***
Professional Summary
• Over 20 years of successful, professional experience in a variety of positions.
• Excellent management, supervisory, and assistant skills.
• Critical thinking, results-oriented leader eager for new challenges.
• Superb communication - written, verbal and listening.
• Proven track record of meeting and exceeding goals.
• Work well independently or in a team environment.
• Drug-free employee.
Authorized to work in the US for any employer
Work Experience
Merchandising Associate
The Home Depot-Lakeland, FL
October 2021 to Present
• Execute vendor reset projects
• Maintain set integrity
• Troubleshoot/replace nonworking ddisplays
• Ensure accurate pricing on merchandise
• Use lift equipment to retrieve overhead product
• Drive sales thru excellent customer service
Deliveries Associate
The Home Depot-Lakeland, FL
July 2020 to October 2021
• Assemble, process and QC customer orders using smart devices/company software
• Load and offload shipments
• Process returns
• Track/stage orders
• Licensed in all heavy lift equipment required for performance, such as Order picker, reach truck, standing and seated forklifts, electric ladders and electric pallet jack. Receiving Department Manager
The Home Depot-Lakeland, FL
September 2019 to July 2020
• Schedule, receive/verify shipments merchandise/customer orders
• Schedule freight pick-ups and co-ordinate with vendors for return credit processing
• Manage hazardous material processing/ pick-up
• Use /maintain lift equipment for freight management
• Liaise with vendors & drivers to maintain a professional and efficient work environment
• Utilize computer systems to troubleshoot and rectify customer order issues. Millwork Department Supervisor
The Home Depot-Lakeland, FL
May 2019 to September 2019
• Manage department of 5 personnel
• Generate sells and special orders through customer contact
• Inventory maintenance and customer service/education
• Mitigate store shrink/improve department processes. Special Service Associate
The Home Depot-Lakeland, FL
October 2018 to May 2019
• Provide customer support via in-store or electronic communication
• Assist with orders, delivery or product information
• Coordinate with vendors/department associates to ensure an exceptional customer experience
• Process returns, credits and product discounts
• Assist with warranty information and repair shipments
• Process vehicle and equipment rentals and check-in Education & Training Program Manager
Unites States Air Force
April 2016 to September 2018
Supervisor: Gretchen England, Col (Former Deputy Commander/CEO) 325-***-****/may contact; 40-60 hours per week
• Directed 56 Base wide AHA Life Support Program Instructors & 85 Self Aid Buddy Care Instructors; saving the Air Force $78,000 potentially outsourced training costs.
• Collaborated with Quality & Patient Safety Officers to evaluate training, identify and correct any negative
findings.
• Administrated training programs, to include constructing and filing reports, maintaining training logs and updating databases vital to professional licensure
• Oversaw $299K equipment & supply account, drafted and managed annual budget, researched and prepared
equipment/supply requests.
• Advised CEO on organizational training/equipment; coordinated training events for 360 staff members
• Scheduled and Coordinated National Registry of Emergency Medical Technician courses for 54 EMTs. Tracked and validated continuing education for recertification.
• Oversaw daily office operations, OSHA & local safety regulation compliance and staff schedules 35th Fighter Wing Inspector General
Unites States Air Force
May 2015 to April 2016
Wing Self-Assessment Program Manager
Supervisor: Kevin Lord, Lt Col (Contact information not available); MSgt/$4676 per month (base salary); 40
hours per week
• Directed Management Internal Control Toolset (MICT) program for 4 groups/18 squadrons. Inspected 924
checklists consisting of 44K items. Trained, certified & guided 37 Self-Assessment Program Managers.
• Directed 150 Wing Inspection Team members; executed, evaluated, & reported exercise/inspection program for 32 assigned and 13 tenant units. Reported findings to 5 Groups' CEOs to realign focus on exercise
deficiencies and develop course of action plans, decreasing infractions by 69%
• Planned, initiated, evaluated joint US Air Force, US Navy, Japan (JN) Air/Ground Self Defense Force exercises; fortified bilateral nation ties
Surgical Services Flight Chief/Section Manager
Unites States Air Force
July 2014 to May 2015
Indirect Supervisor: Gretchen England, Col (Former Deputy Commander/CEO) 325-***-****/may contact;
MSgt/$4676 per month (base salary); 40 hours per week
• Led, mentored & directed a 53-member surgical suite combining inpatient care and specialty clinic elements
serving 10,000 DoD beneficiaries/enabled 3,900 specialty clinic appointments, 400 surgeries, 600 inpatients
& 200 infant deliveries annually on a 15-bed unit
• Managed 9 cost center budgets worth $1 million/supply & $3.6 million in equipment. Supervises personnel in 3 Air Force job specialties.
• Identified error in medical waste contract; trained 18 staff on new contract guidelines/procedures saving the facility $19,500 per year. Initiative led to award of squadron SNCO of the year; led section to squadron Team of the Year.
• Selected as interim Squadron Superintendent/3 weeks & Facility Interim First Sergeant/2 months. Supported
5 squadrons/440 personnel on morale, welfare and disciplinary issues. Executive Assistant to CEO
Unites States Air Force
July 2013 to July 2014
Supervisor: Alden Hilton, Col (Contact information not available) secondary supervisor Gretchen England, Col (Former Deputy Commander) 325-***-****/may contact; MSgt/$4676 per month (base salary); 40-60
hours per week
• Organized and coordinated 300 staff meetings and 3 Commander's Calls served as conduit for organizational
communication
• Catalyst for facility operations; tracked 200 high level taskings with on-target results
• Oversaw office budget; coordinated with protocol officer to schedule distinguished visitor visit processed
travel authorizations & vouchers for group staff.
Urgent Care Clinic Flight Chief/Department Manager Unites States Air Force
November 2011 to July 2013
Nov 2011 to Jul 2013
Urgent Care Clinic Flight Chief/Department Manager Indirect Supervisor: Tate, Kathryn, Col (Former Deputy Commander) 301-***-****/may contact; MSgt/
$4676
per month (base salary); 40-60 hours per week
• Managed base emergency medical services; engaged 54 Basic & Advanced Life Support transports and 134
emergency/"911" responses
• Served as customer service representative. Bridged care and communication gaps leading to 19% increase in patient satisfaction ratings.
• Served 75 days as career field manager for the facility; led group through Health Services (HSI) & Joint Commission Inspection; facility rated "excellent" by HSI. Blount 3
• Trained 264 active duty/15 civilian personnel on technical aspects of facility defibrillators allowing for immediate deployment of $141,000 in new equipment; Awarded Medical Group NCO of the quarter.
• Managed 4 facility ambulances worth $270,000; section training; fiscal year budget. Revamped supply replenishment system minimizing annual waste.
• Liaised with other emergency service organizations in order to ensure seamless collaboration efforts in contingencies.
Education
AA in Allied Health Science
Community College of the Air Force
Certification in Six Sigma Lean Blackbelt
Management & Strategy Institute
Skills
• Customer Service & Relationship Management (10+ years)
• Receptionist/Medical Front Desk Clerk (10+ years)
• Training & Development
• Planograms
• Management
• Recruiting
• Pricing
• Personal Assistant Experience
• Office Management
• Merchandising
• Records Management
• Schedule Management
• Microsoft Office
• Logistics
• Six Sigma
• Event Planning
• Retail Sales (1 year)
• Cash register
• Stocking
• Budget Management (10+ years)
• Customer service
• Patient Advocacy (10+ years)
• Data Entry (10+ years)
• Sales
• Healthcare Management
• Organizational skills
• Reach Truck
• HR Sourcing
• Conflict resolution & Team building (10+ years)
• Supervising (10+ years)
• Adobe Acrobat Professional (7 years)
• Quality Assurance
• Communication skills
• Leadership
• Change Management
• Program Management (10+ years)
• Computer skills
• Microsoft Office: Word, Excel, Power Point and Outlook (10+ years)
• DoD Experience
• Lean
• Supervising experience
• EMT Experience
• Employee Orientation
• Mentoring (10+ years)
• Process Improvement
• Marketing
• Project Management
Links
https://www.linkedin.com/in/charlie-blount-046952134 Military Service
Branch: United States Air Force
Rank: Msgt
Certifications and Licenses
Driver's License
Additional Information
KNOWLEDGE, SKILLS, ABILITIES
• Six Sigma Lean Black Belt
• Leadership Principals
• Human Resources
• Principles of Instruction
• Organizational Management
• Primary Source Verification
• Office Administration
• Testing Administration
• Supply & Equipment Procurement
• Project Management
• Time Keeping
• HIPAA
• Conflict Resolution
• Defense Travel System
• Calendar/Schedule Management
• Records Management
• Healthcare Professional Education & Training Management
• Defense Medical Logistics Supply System & Cost Center Management
• Management Internal Control Toolkit (MICT)
• Inspector General Evaluation Management system (IGEMS)
Contact this candidate