Technical Support & Customer Service Specialist
Resume:
France Steven Gloriba
**** * *** ******* **, Green Valley
*************@*****.***
PROFESSIONAL SUMMARY
Motivated Customer Service and Technical Support professional with 2 years of experience in the Philippine BPO industry. Skilled in phone service activation, troubleshooting, basic coding, and supporting field technicians with device and network issues. Fast learner with strong communication skills and a proven ability to deliver high-quality support in fast-paced environments.
WORK EXPERIENCE
Technical Support Representative – TSC (Technician Support Centre)
Concentrix, Philippines
April 13, 2024 – May 30, 2025
• Supported field technicians by helping resolve errors on their work tablets.
• Troubleshot and activated customer services including internet, TV, and modem connections.
• Performed coding, configuration, and diagnostics to ensure customer services were active and functioning properly.
• Guided technicians through complex technical issues to minimize delays and improve service efficiency.
Customer Service Representative – Phone Service Activation
Panasiatic Solutions, Philippines
June 26, 2023 – April 13, 2024
• Assisted customers with phone service activation and account setup.
• Provided clear instructions and excellent customer service through inbound and outbound calls.
• Resolved customer concerns efficiently while maintaining high satisfaction ratings.
• Documented customer interactions and accurately updated account information.
SKILLS
• Phone Service Activation
• Technical Troubleshooting
• Basic Coding & Configuration
• Internet/TV/Modem Activation
• Technician Support
• Customer Service & Communication
• Problem Solving
• Call Handling
• Device Diagnostics
EDUCATION
Colegio San Agustin – Bacolod
Senior High School Graduate
ADDITIONAL INFORMATION
• Fast learner and flexible with work schedules
• Experienced with BPO tools and CRM systems
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