Customer Service Pro with 10+ Years of Experience

GRACE URIBES

Colton, CA *****

*********@*****.***

+1-909-***-****

Professional Summary

Dedicated and hard-working team player with over 10 years of customer service experience with a strong ability to carry out tasks independently while using critical thinking skills. Devoted to give every customer a positive and memorable experience in fast-paced environments.

Authorized to work in the US for any employer

Work Experience

Homemaker

I'm Self Employed-San Bernardino, CA

October 1990 to Present

• Take care of the home and family

• Budget finances and expenses

• Cook and clean

• Wash, dry, and put dishes away

• Wash, dry, and put laundry away

• Use a vacuum cleaner and household appliances

Amazon Air Associate I

Amazon Warehouse-Highland, CA

June 2024 to August 2025

• Maintained a clean and organized work area to promote safety and productivity

• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders

• Safely stored hazardous materials according to OSHA regulations and company guidelines

• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors

• Achieved an average picking rate of XX items per hour, exceeding department standards

• Participated in regular safety training sessions to ensure compliance with workplace health and safety guidelines

• Demonstrated strong attention to detail when inspecting incoming shipments for damage or discrepancies

• Achieved a record-breaking productivity rate during peak season by consistently meeting or exceeding daily picking targets

Office Clerk III

San Bernardino County Registrar of Voters-San Bernardino, CA February 2024 to March 2024

• Answer inbound phone calls, categorize, and assign issues accordingly.

• Operated multiline phone system

• Microsoft team communication

• Complete data entry tasks for various departments

• Provide customer service to voters, election workers, candidates, county department, and other agencies including answering questions regarding process, procedures, and general information.

• Prepare written correspondence as needed.

• Maintain various department records both electronically and physically.

• Perform quality assurance checks on various department processes.

• Assist in training OCI and OCII level employees on department processes and procedures.

• Acts as coordinator of various teams.

Sales Advisor

Club Demonstration Services-San Bernardino, CA

January 2021 to December 2021

• Setup and takedown demo station as required.

• Sales Advisor Prepped and cooked food according to specifications.

• Used proper food handling and temperatures.

• Conducted demonstrations that introduced customers to new products.

• Operated microwave, hot kettles, and electric skillets. Amazon Air Associate

Education

A. S. Business Administration with Accounting concentration (College) Riverside City College-Riverside, CA

January 2025 to Present

Medical Office Admin (Diploma)

Concorde Career College-San Bernardino, CA

February 2018 to October 2018

Medical Assistant (Diploma)

Concorde Career College-San Bernardino, CA

October 2002 to June 2003

High school diploma or GED

Some college

Vocational school

Skills

• Multitasking

• Phone answering

• Phone triage

• Hospice care

• System design

• CPT coding

• Writing skills

• Quality assurance

• Guest services

• AHA CPR/First Aid certified

• SAP

• Project management

• Data entry

• Employment & labor law

• HCPCS

• Customer service

• Zendesk

• Microsoft Outlook Calendar

• Problem solving

• Windows

• Grammar Experience

• First aid and CPR

• RF scanner

• Cash handling

• ServiceNow

• Medical documentation

• Statistical software

• Handling customer inquiries

• ERP systems

• Hospital experience

• Pediatric surgery

• Customer relationship management

• Calendar management

• Patient care

• Medical terminology

• Medical assisting

• Complaint Resolution

• Computer skills

• Call center

• MDS

• Technical support

• Medical imaging

• HIPAA

• Phlebotomy

• Customer retention

• Problem management

• English

• Office management

• Patient monitoring

• Business development

• Internal medicine

• Pivot tables

• SharePoint

• ICD coding

• Marketing

• Organizational skills

• Administrative tasks

• Health insurance knowledge

• Guest relations

• Improving customer support response time

• Supervising experience

• Service-oriented architecture

• ADLs

• Customer support

• Microsoft Outlook

• Team scheduling

• Salesforce

• Computer literacy

• Clerical experience

• B2B

• Friendly demeanor

• Basic math

• Order fulfillment

• LAN

• Administrative experience

• Regulatory reporting

• ICD-9

• Product management

• Systems analysis

• High volume inbound call processing

• E-commerce

• Microsoft Word

• NetSuite

• Bilingual

• SOX

• EDI

• Project coordination

• Inventory Control system

• Veterinary experience

• Skilled nursing facility

• Ethernet

• Medical coding

• Blood sampling

• Behavioral health

• Professional email communication

• Quality control

• SCORM

• ICD-10

• Warehouse management system

• AI

• SaaS

• Food Preparation

• Outpatient

• Phone etiquette

• Phone communication

• Clinic

• Workers' compensation law

• Typing

• Microsoft Teams

• Presentation skills

• Appointment scheduling

• EHR systems

• Motivational interviewing

• Public health

• Urgent care

• Food safety

• OR experience

• Weight loss

• Adobe Acrobat

• Mentoring

• Spanish

• Medication administration

• Contracts

• SDLC

• Wound care

• Outside sales

• Client services

• Sage

• Relational databases

• Google Docs

• Continuous improvement

• POS

• Greeting customers

• Computer operation

• Negotiation

• Leadership

• SQL

• Live chat

• QuickBooks

• Research

• Serving

• Filing

• Outbound calling

• Desktop support

• Attention to detail

• Cold calling

• Medical office management

• Retail sales

• Project management software

• Faxing

• Patient interaction

• VPN

• Office experience

• Teamwork

• Word processing

• Background checks

• Software troubleshooting

• Time management

• Merchandising

• Customer communication

• Body mechanics

• Python

• Microsoft Office

• Multi-line phone systems

• Remote access software

• Telemarketing

• Math

• VBA

• Proofreading

• Resident's rights

• iOS

• Business Basic

• Project planning

• Photocopying

• Technical Proficiency

• Analysis skills

• Oracle

• Face-to-face communication

• Google Workspace

• Zoom

• Telecommunication

• Order entry

• DocuSign

• Remedy

• Cooking

• Inpatient

• Microsoft Access

• Workers' compensation

• Schedule management

• Medical records

• Food service

• Training & development

• Workday

• Recruiting

• Human resources

• Public relations

• Scanning

• Classroom experience

• Front desk

• Section 8

• eClinicalWorks

• Teaching

• Social media management

• Special education

• Personal assistant experience

• Logistics

• Patient observation

• Documentation review

• Lead generation

• Working with people with disabilities

• Revenue cycle management

• Communication skills

• Home care

• Help desk

• Vital signs

• Bookkeeping

• Senior care

• Laboratory procedures

• Product presentation

• Interpersonal skills

• Patient service

• Microsoft Excel

• Microsoft Project

• CRM software

• Medical administrative support

• VoIP

• Restaurant experience

• Nursing

Languages

• English

Certifications and Licenses

Driver's License

December 2020 to March 2030

I have had my drivers license since I was 18 years old. AHA BLS CPR

March 2024 to March 2026

CPR Certification

BLS Certification

Heartsaver Certification

Medical Billing Certification

CDL

Non-CDL Class C

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