Customer Service & Administrative Specialist with Outreach Expertise
Resume:
TIFFANY RICHARDSON
Palmdale, CA
*************@*****.***
OBJECTIVE Seeking an organization that can benefit from my exceptional customer service skills and administrative experience.
PROFESSIONAL WORK EXPERIENCE
Christ Centered Ministries 06/2024 to 07/2025
OUTREACH SPECIALIST
Skilled in case management, service coordination, crisis intervention, and administrative documentation. Experienced in assisting economically disadvantaged individuals and unhoused populations with access to housing, healthcare, education, childcare referrals, and supportive services. Conducted mobile, field-based outreach to individuals experiencing homelessness and engaged them in accessing critical resources. Provided intensive case management through biopsychosocial assessments to determine client needs, develop individualized housing and treatment plans, and connect clients with mental health care, substance use treatment, and supportive housing programs. Delivered crisis intervention services using Harm Reduction and Housing First models, ensuring client safety and stabilization. Maintained accurate records and ensured compliance with reporting requirements, while collaborating with a multidisciplinary team including healthcare providers, substance use counselors, and government agencies. Advocated for client needs, promoted self-management skills, and provided training and onboarding support to newly hired staff and volunteers. Assisted clients with housing navigation, educational opportunities, and childcare referrals, while upholding the ministry’s faith-based mission and commitment to community partnership. Proficient in Microsoft Office applications including Excel, Outlook, Teams, and Word. Fluent in Spanish, reading, writing, and speaking with ease to support diverse populations.
Colorado Retina Associates – Denver, CO 06/2023 to 05/2024
PATIENT SERVICE REPRESENTATIVE
Provided front-line support for patients and managed a wide range of administrative and clerical responsibilities. Greeted patients upon arrival and assisted with check-in and check-out procedures while ensuring a welcoming and professional environment. Scheduled patient appointments by phone and in person, coordinated closely with physician scheduling preferences and policies to ensure optimal use of clinical time. Fluent in Spanish, with the ability to read, write, and speak effectively to support diverse client needs. Demonstrated success in delivering professional customer service, handling high call volumes, and completing administrative tasks with accuracy and efficiency. Responded to inquiries from patients, insurance companies, and medical facilities, required effective communication skills and a strong understanding of insurance coverage and referral processes. Managed the physician’s schedule by booking appointments strategically to minimize gaps, verified receipt of referral notes, and offering appointment locations convenient to patients’ residences. Reviewed patient charts in MDI and NextGen to confirm appropriate follow-up care, coordinated care for hearing-impaired patients, and ensured all patient requests were handled in a timely manner or escalated appropriately. Oversaw emergent patient scheduling, followed protocols to notify clinical staff, and ensured triage procedures were followed for visual emergencies. Assisted physicians and managers by taking detailed messages, transferring calls, and ensuring smooth communication across departments. Maintained compliance with all company policies and procedures while upholding professionalism and courtesy in all interactions. Demonstrated technical proficiency with NextGen EPM, Microsoft Office, scanning, and faxing systems.
Utilized Microsoft Outlook to send emails to team and leadership within the department and managed appointment calendar. Utilized a variety of standard office equipment and software: computer, printer/copier, and headset.
4M Dental Implant Center – Long Beach, CA 07/2021 to 03/2023
CALL CENTER REPRESENTATIVE
Proficient in Microsoft Office applications including Excel, Outlook, Teams, and Word, with strong experience using office equipment such as multiline switchboards, scanners, copiers, and fax machines. Fluent in Spanish, with the ability to read, write, and speak effectively. Skilled in-patient communication, appointment scheduling, record management, and customer service in both medical and dental office environments. Served as a Patient Service Representative responsible for greeting patients, managing check-in and check-out procedures, and coordinating appointments with accuracy and efficiency. Responded to inquiries from patients, insurance companies, and medical offices, while maintaining patient records and ensuring compliance with physician preferences and insurance requirements. Assisted with high call volumes, scheduled emergent and routine appointments, and communicated effectively with clinical staff to ensure quality care. As a Call Center Representative and primary patient contact, handling inbound and outbound calls, scheduling consultations, and confirming appointments. Communicated with patients via phone, email, and text, providing information, reminders, and support with professionalism. Converted new patient leads into consultations, followed up on past leads, and optimized schedules across multiple locations. Maintained accurate records, reported results on spreadsheets, and contributed to quality control efforts.
Concierge MD LA 12/2019 to 07/2021
CORPORATE DEPARTMENT COORDINATOR
Handled communications via phone and email while providing detailed information about services and procedures. Managed appointment scheduling, coordinated with physicians and nurses, and ensured that logistical aspects of patient visits were seamless and efficient. Performed key administrative tasks including maintaining patient records, processing documentation, updating spreadsheets, and following up on outstanding invoices. Assisted nurses with accurate patient documentation, submitted results to the Health Department, and acted as liaison with labs to verify patient information and pre-fill requisition forms. Oversaw supply inventory management for testing kits and PPE, supported dispatch operations with phone coverage, and ensured compliance with HIPAA regulations and confidentiality standards. Focused on patient satisfaction by anticipating needs, resolving issues promptly, and creating a positive healthcare experience.
Microsoft Office Suite (Excel, Outlook, Teams, Word); operation of multiline switchboard, scanner, copier, and fax; bilingual in Spanish (reading, writing, speaking); patient scheduling and coordination; medical records management; confidentiality and HIPAA compliance; customer service and communication; supply inventory management.
EDUCATION
Westchester College - Westchester, Ca. 01/2020
CNA Certificate
Five Keys Charter School, Huntington Park, Ca
High School Diploma
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