Customer-Focused Front Office & Advisory Specialist

Vicki Tarkington-Hands

********************@*****.*** 832-***-**** Houston, TX

SUMMARY

Customer-focused professional with 6 years of experience, including role as Customer Account Specialist, seeking Customer Service Representative position. Proven track record in enhancing customer experience through exceptional interpersonal communication and conflict resolution skills. Adept at multitasking, relationship building, and strategic planning to drive customer satisfaction and loyalty. WORK EXPERIENCE

Their Strength Companionship for Mental Health Houston Texas Front Office Director

• Directed front office operations at Their Strength Companionship for Mental Health, overseeing administrative functions, managing client interactions, and ensuring efficient scheduling to enhance patient experience and support mental health services.

Texas Lutheran Houston Texas

Academic Advisor

• Guided students in developing educational plans by providing personalized academic advising, evaluating progress, and assisting in course selection to align with their career goals and graduation requirements. Jasper County Court Joplin Mo

General Clerk/Receptionist

• Organized and maintained both physical and digital filing systems, ensuring efficient document management and retrieval.

• Prepared and formatted legal documents and correspondence, adhering to court and legal standards.

• Managed calendars and scheduled appointments, optimizing time management for the legal team.

• Conducted basic legal research to support case preparation and decision-making.

• Provided general administrative support, including answering phones, managing correspondence, and maintaining office supplies.

• Ensured the confidentiality of sensitive client information and legal documents in compliance with firm policies. Texas Health and Human Services Houston, Texas

Eligibility Advisor/Data Intergrity

• Explained benefits to clients, customers, and colleagues, enhancing understanding and clarity.

• Prioritized tasks based on relative importance and deadlines to ensure efficient workflow management.

• Managed data entry, communication, and record-keeping tasks using systems such as TIERS and EWMS. Houston Independent School District Food Services Houston, Texas Operations Manager

• Planned and organized the procurement and specification preparation for commodities and services, enhancing operational efficiency.

• Oversaw operational activities, including the hiring and training of employees, to ensure smooth organizational function.

• Developed and implemented safety training programs and manuals, improving workplace safety standards. Affinitas Lawton, Oklahoma

Human Resource Generalist

• Developed and maintained effective working relationships, making strategic decisions to implement and evaluate HR programs and policies.

• Managed onboarding and payroll processes, monitored employee time and leave, and handled unemployment claims, contributing to organizational efficiency. EDUCATION

University of Phoenix

Masters in Management, Management

Jan 2019

University of Phoenix

Bachelor’s in Science, Business Administration

Feb 2018

Extraordinary Leadership Academy

Certificate, Leadership

Apr 2018

Business Administration Certificate

Certificate, Business Administration

Sep 2018

CERTIFICATIONS

Nurturing Parenting facilitator, Their Strength 2024 Wraparound Specialist, Their Strength 2023

Adult Needs and Strengths Assessment, Their Strength 2025 Child and Adolescent Needs and Strengths, Their Strength 2025 SKILLS

Exceptional Interpersonal Communication Including Narrative Writing • Excellent Time Management Skills • Effective Analytical Person and Strong Decision Maker • Proficient With Texas Integrated Eligibility Redesigned System (TIERS) • Office Automation and Microsoft Outlook, Word, and Excel • Employee Law Knowledge • Filing, Faxing, Typing, Email • Court Hearings • Risk/Safety Assessment • Payroll • Switch Boarding, Dispatching • Case Management • SAP, Primero, ADT, Palms, Primero • Zoom, Microsoft Teams, Skype • Business Administration Certificate • Eligibility Workload Management System (EWMS) • Billing • Receiving Clerk • Filing court documents • Court terminology • Conflict resolution • Strategic planning • Recordkeeping • Vendor relationship • Compliance

• Budget managing • Case management • Legal procedures • Legal document handling • QuickBooks • Leadership • Strategic Planning • Communication • Financial Acumen • Problem Solving • Decision Making • Team Building • Time Management • Conflict Resolution • Project Management • Tax Preparation • Ordering and Inventory Office Supplies • Processing/Receiving Intakes • Conduct Trainings • Monitoring and completing travel request, calendar events • Attention To Detail • Customer-focused • Communication Skills • Relationship Building • Multitasking

Contact this candidate