Customer Relations Manager with Growth Focus

Donzell Davis

Customer Relations

Cicero, Illinois

708-***-****

Determined career-minded individual with extensive experience in customer relations, management, and marketing. Dynamic professional skilled in conflict resolution, relationship building, and effective communication. Proven ability to enhance customer satisfaction and loyalty while maintaining operational efficiency. Committed to fostering positive client experiences and achieving organizational goals while utilizing strong time management and marketing skills.

PERSONAL INFORMATION

Address:, Cicero, Illinois,

Nationality:

Driving License:

Hobbies:

SKILLS

Customer Service

Conflict Resolution

Time Management

Team Leadership

Relationship Building

Marketing Strategy

Communication Skills

Problem Solving

Verbal and Written Communication

Building relationships

WORK EXPERIENCE

* April 2023

Manager at Mad City Windows and Bath,

Oversees daily operations while implementing marketing strategies to enhance customer engagement. Focuses on driving customer satisfaction through effective management of the team and resources. Cultivates strong relationships with clients to ensure exceptional service delivery.

- Increased customer retention through personalized service initiatives.

- Streamlined marketing efforts, leading to greater brand visibility.

- Trained staff on customer service best practices to improve overall satisfaction.

* March 2022 – April 2023

Customer Relations at Uber,

Managed customer interactions to ensure timely resolution of issues and inquiries. Demonstrated exceptional time management and people skills, enhancing the user experience and fostering loyalty. Collaborated with cross-functional teams to improve service delivery and address customer feedback.

- Achieved a significant increase in customer satisfaction ratings through targeted initiatives.

- Developed and implemented training programs for new customer service representatives.

- Resolved complex customer issues, leading to improved retention rates.

EDUCATION

* September 2011 – June 2015

State University, Bachelor of Arts in Communication

*

My Computer Career,

*

Purpose Institute,

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