Hospitality Professional with Strong Guest Service Skills
Resume:
Sophie Davis
Friendly and motivated hospitality professional with experience working in fast-paced environments where great service and multitasking are key. Strong at upselling, staying organized under pressure, and making sure every guest has a positive experience. Known for being upbeat, reliable, and always ready to jump in and help where needed.
1535 N Scottsdale Rd.
Tempe AZ, 85288
*****.*****@*****.***
Instagram: sophh.d
EXPERIENCE
Three Thirty Three, 430 N Scottsdale Rd Ste 101, Tempe, AZ 85288 -Host
January 2025 - PRESENT
Working at Three Thirty Three, a high-end fine dining restaurant, has taught me how to professionally and formally interact with guests, using appropriate language, tone, and etiquette. Because guests are spending a significant amount of money for a premium experience, I’ve learned to consistently deliver exceptional customer service that meets and exceeds expectations. This role has sharpened my communication skills, attention to detail, and ability to create a welcoming, refined atmosphere that reflects the elevated standards of the restaurant.
Starbucks, 4316 N Miller Rd, Scottsdale, AZ 85251 -Barista
March 2024 - July 2025
Working at Starbucks has taught me how to thrive in a fast-paced, high-volume environment while maintaining excellent customer service. I’ve developed strong multitasking skills by efficiently preparing beverages, handling cash transactions, and communicating clearly with customers, all while ensuring a positive and professional experience. This role has strengthened my ability to work under pressure, stay organized, and consistently deliver high-quality service in a demanding setting.
CVS, 909 E Apache Blvd, Tempe, AZ 85281- Cashier
April 2023 - May 2024
Working at this CVS location, right on ASU’s campus, taught me many valuable lessons. The store was consistently busy, which required me to work efficiently in a fast-paced environment while handling cash transactions throughout the day. I was also expected to meet daily membership sales goals, which meant developing persuasive strategies to upsell products and effectively pitch memberships, often to customers my own age.
EDUCATION
Arizona State University, Tempe—Undergraduate
August 2022 - PRESENT
I have completed my first 1.5 years on campus; but am currently finishing my degree online as an enrolled ASU student.
SKILLS
Exceptional customer service
Upselling and suggestive selling
High-volume sales experience
Fluent in handling cash and POS systems
Time management and multitasking
Punctual and reliable
Guest relations
CERTIFICATIONS
Arizona Food Handler Certification (Valid through 2026)
TIPS Alcohol Certification (Completed 2025)
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