Warehouse Operations & Customer Service Specialist
Resume:
Ronnie Walker
Vero Beach, FL *****
*************************@***********.***
Willing to relocate to: Florida - Florida
Work Experience
Warehouse Repacker
CVS Distribution Center-Vero Beach, FL
August 2022 to September 2024
• Accountable for receiving damaged products, salvaging saleable products, restoring those products to saleable condition and returning those products to inventory.
• Evaluated products returned due to damage to determine which products meet the threshold of acceptability for sale in compliance with the Warehouse policies and procedures and all quality control standards that apply to repacking. The Repacker is responsible for cleaning and repackaging the acceptable products, including revising the product coding to ensure all combined products in the mother carton are coded correctly. Responsible for inventorying the repackaged products and working with the Warehouse Manager/Assistant Warehouse Manager to have the products returned to inventory.
• Responsible for destroying unsaleable product and maintaining the appropriate records that facilitate tax credit due to the Company for destroyed product.
• Complied with all policies and procedures regarding recycling waste materials resulting from repacking operations.
Customer Service Representative (CSR)
Piper Aircraft-Vero Beach, FL
January 2021 to February 2022
• Provided introductory information to prospective and new customers
• Ensured that consumers are satisfied with products or services by handling complaints and inquiries
• Followed up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Let patrons know about additional products or services that might benefit them
• Determined the quickest, most effective ways to answer a client’s or customer’s questions
• Escalated queries and concerns, when necessary
• Troubleshot common issues with products or services
• Worked with a team of CSRs and other departments to find appropriate solutions to problems Medical Office Coordinator
Cleveland Clinic-Vero Beach, FL
September 2018 to September 2021
• Established and enforced office policies
• Maintained a clean and organized office appearance
• Dealt with disciplinary issues
• Provided support for HR initiatives
• Managed office budgets
• Completed supply inventory
• Developed quality control procedures
• Improved communication in the office
Office Manager
Haverty Furniture Companies, Inc-Jensen Beach, FL
July 2009 to November 2011
• Customer Service
• Managed an office of more then 10 employees
• Ordered all office supplies
• Took inventory on all of store merchandise
• Input time for employees for payroll
• Created work schedule for employees
03/01/2003 - 01/01/2007
United States Department of the Air Force, Information Manager
• Perform configuration, management, and initial diagnostics of information systems
• Interpreted plans, policies and procedures while assessing the progress in assigned projects/programs using measures thatbalance organizational results with customer, employee
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
• Interpret and communicate work procedures and company policies to staff.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Prepare and issue work schedules, deadlines, and dutyassignments for office or administrative staff.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards,deadlines, and proper procedures, correcting errors or problems.
• Develop work schedules according to budgets and workloads.
• Coordinate or perform activities associated with shipping,receiving, distribution, or transportation Education
Engineering (Some College)
Xavier University-Cincinnati, OH
June 1989 to June 1991
Engineering (Some College)
Xavier University-Cincinnati, OH
June 1989 to June 1991
Skills
• Microsoft Outlook
• Microsoft Office
• Accounts Payable
• Microsoft Excel
• Office Management
• Payroll
• Administrative Experience
• Accounts Receivable
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