Billing & medical records Dedicated Hospice CNA with Bilingual Skills

JENNIFER TORRES

Tampa, United States ***** 813-***-**** ************@*****.***

Professional Summary

Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Bilingual English/Spanish

Patient-focused care

Recording vital signs

Computer literate

Companionship and emotional support

Direct Patient Care

Dementia and Alzheimer's knowledge

Conducting intakes

Documenting behaviors

Medical office administration

Responding to emergencies

Observing responses

Work History

Hospice Certified Nursing Assistant 06/2021 to Current Lifepath Hospice – Tampa, FL

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment. Helped patients effectively manage routine bathing, grooming and other hygiene needs. Documented care actions by completing records and logs in medical software system. Checked patient vitals such as temperature, blood pressure and blood sugar levels. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Obtained client medical history, medication information, symptoms and allergies. Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

Hospice Certified Nursing Assistant 07/2020 to 06/2021 Seasons Hospice – Tampa, FL

Documented care actions by completing records and logs in medical software system. Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Helped patients effectively manage routine bathing, grooming and other hygiene needs. Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms. Obtained biological specimens for ordered tests and prepared for laboratory transport. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Certified Nursing Assistant 09/2018 to 07/2020

Empath Health – Tampa, FL

Actively listened to customers' requests, confirming full understanding before addressing concerns.

Offered friendly and efficient service to customers, handled challenging situations with ease. Handled concerns quickly and escalated major issues to supervisor. Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.

Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.

Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient. Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Created plans and communicated deadlines to complete projects on time. Medical Technician 07/2016 to 08/2018

Lutz Healthcare & Rehabilitation (F/K/A NuVista) – Lutz, FL Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Performed clerical duties, such as word processing, data entry, answering phones and filing. Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Obtained client medical history, medication information, symptoms and allergies. Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Supported office staff and operational requirements with administrative tasks. Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.

Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

Education

GED 05/2006

Brewster Technical Center - Tampa, FL

Affiliations

Alzheimer's Association

Certifications

CNA - Certified Nursing Assistant

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