Motivated Holiday Customer Service Professional

Saruthsa StGermain

**-** ********* ******

Ottawa,ON, K1R 7V3

613-***-**** *********@*****.***

Profil

Motivated and customer-focused professional with strong communication skills and a passion for delivering an excellent client experience. Known for being reliable, organized, and efficient in fast-paced environments. Committed to providing exceptional customer service, maintaining a positive attitude, and contributing to strong team performance.

Skills

● Warm and professional customer greeting

● Creating a positive client experience

● Sales techniques

● Positive and respectful attitude

● Teamwork

● Time management

● Strong attention to detail and excellent cleanliness

● Trilingual (English–French–Haitian Creole)

Professional Experience

Cashier/Pastry chef

Monique Caribbean Takeout- Ottawa, ON

August 2025 - Present

● Preparation and presentation of cakes.

● Order management and customer service.

● Maintaining hygiene standards and work precision. Cashier/Customer Service

K-Oriol Market - Cayes, Haïti

July 2023 - December 2024

● Cash handling and register management.

● Customer service and teamwork.

● Good understanding of customer needs and expectations. Co-founder/ customer service

Pam’s Store - Cayes, Haïti

July 2023 - February 2025

● Managed product selection, marketing, and social media.

● Handled customer service, packaging, and delivery coordination.

● Developed strong skills in sales, organization, and communication. Co-founder/Chef

La petite assiette - Cayes, Haïti

December 2021 - December 2023

● Prepared and sold homemade dishes (pasta, cakes, and hot meals) with consistent quality and presentation.

● Managed customer orders, payments, and service while maintaining strict hygiene and food-safety standards.

● Ensured a clean, organized workspace and delivered friendly, attentive customer support.

Education

● École Notre Dame de Lourdes – High School Diploma (September 2014 – July 2021

● American University of the Caribbean – Business Administration (November 2021 – June 2023)

● ECACUM - Culinary and Pastry Training (2021)

Volunteer Experience

Assistant to the Parish Priest – Notre Dame de Lourdes Parish, Les Cayes, Haiti Active volunteer for the Agricultural Fair – Notre Dame de Lourdes Parish (2022, 2023, 2024)

Interests

● Cooking and pastry arts

● Fashion and beauty (skincare, makeup, fragrances)

● Community service and volunteering

● Event organization

● Continuous learning and skill development

References available upon request

Contact this candidate