Dynamic Virtual Executive Assistant with Multisector Experience
Resume:
JOWHARAH H. SANCHEZ
Virtual Executive Assistant
CONTACT
TRAININGS
EXPERTISE
To obtain a position in a professional environment that encourages innovative thinking, recognition, and career development.
“To lead, challenge and be challenged”
EDUCATION
Bachelor of Science in Criminology
Jose Rizal University 2012
BPO WORK EXPERIENCE
Troubleshooting Phone, Internet, TV, Mobility
Manage large amounts of incoming calls
Contribute to team effort by accomplishing related results as needed
Explain the bill and billing cycle
Process payment, refund, and extension.
Ibex Global
HYBRID CUSTOMER SERVICE
REPRESENTATIVE - AT&T
August 2019 -
December 2020
******************@*****.***
Exceptional communication and
networking skills
Successful working in a team
environment, as well as independently
The ability to work under pressure and
multi-task
The ability to follow instructions and
deliver quality results
Resourceful and reliable
Detail oriented
Business writing/correspondence
MS Office (Excel Expert)
#42 Gen. E. Topacio St.
Poblacion 1-A
Imus City, Cavite
Jowharah Sanchez
Global Communications &
Management Academy
2013
Global Communications
VA WORK EXPERIENCE
Front Desk (Answer incoming call inquiries)
Verify and setup the appointments with the buyer/seller
(Cold Calling/Appointment settings)
Checking landmarks and establishments in the area
Proofread documents and various paperwork
Data Calculation (Checking buyer's eligibility)
Creating Marketing Materials (flyers, brochures, posters, etc.)
Listing properties
Glen Oaks Homes & Estates - Texas
REAL ESTATE VIRTUAL ASSISTANT
Manages daily admin asks for the client
Calendar Management
Email management
Phone Management File Management
Creating marketing collaterals such as flyers, brochures, posters, etc.
Glen Oaks Homes & Estates - Texas
ROCKSTAR VIRTUAL ASSISTANT
Data research
Skip Tracing
Gathering data from different websites and encoding iy Cold Calling prospects
Brothers Moving Services - Odessa, Texas
COLD CALLER/SKIP TRACER
Manage large amounts of inbound/outbound calls
Open and maintain customer accounts by recording
account information
Expediting correction or adjustment following up to ensure resolution.
Recommend potential products or services to
management by collecting customer information and
analyzing customer needs.
Process payment, refund, and extension.
iQor Philippines
CUSTOMER SERVICE REPRESENTATIVE
BILLING EXPERT - DIRECTV
January 2015 -
March 2017
Researching hotel rates from several websites
Encoding discounted hotel rates on our database
Ensuring that the hotel rates are up to date and the lowest rate
TaskUs Inc.
HOTEL RATE SHOPPER
HOTEL TONIGHT
December 2013 -
July 2014
Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction
Keep records of customer interactions, process customer accounts, and file documents
Responsible for answering customer's concerns, inbound
& outbound calls, and emails included
Processing refunds, filing a case under eBay's seller/buyer protection program
Explaining invoices and walking through all the
customer's concerns.
ePerformax Contact Centers & BPO
CUSTOMER SERVICE REPRESENTATIVE
COMMUNITY SUPPORT AGENT - EBAY
January 2013 -
December 2013
Publishing on Instagram, Pinterest, Facebook, and Twitter using Social Media Tools (website) like Planoly, Buffer, Hootsuite
Creating different kinds of content every day
(Mondayproduct/business info, Tuesdayhumor,
Wednesday-article)
Creating a video clip
Organizing the schedule of contents to post using Google Sheets.
Responding to visitor's comments and messages
Castaway Books & PurePremium Supplements
SOCIAL MEDIA MANAGER
Optimize your client’s time and priorities to help them reach their ambitious goals
Take ownership and manage calendars and scheduling Research and develop plans for your client’s personal and professional growth
Surprise and delight your client by demonstrating
initiative
Build rapport with your client’s network and team and help to manage these important relationships
Drive internal and external communications,
presentations, reports, and social media
Ergon Capital LLC
EXECUTIVE ASSISTANT
Data research
Skip Tracing
Cold Calling prospects
Call House Buyer
COLD CALLER/SKIP TRACER
Daily management of the online store and making sure that the website is kept up to date with new products.
Plan the execution of new strategies.
Make sure that products are displayed correctly on the website. Ensure that images of the product are collected before launching.
Working closely with the buying and merchandise team to ensure products will arrive on time.
Support the eCommerce manager with ad hoc onsite projects and web development by submitting tickets to web
development agencies.
Take feedback from the vendors and customers.
Develop promotional plans for eCommerce platforms
managing changes throughout the year, ensuring constant communication, input, and feedback from management, buyers, and sellers.
Callmax Solutions
E-COMMERCE VIRTUAL ASSISTANT March 2017 - July
2018
International School for Hotel &
Restaurant Management
2020
Diploma in Hospitality Management
Your Cyber Workforce LLC 2017
Real Estate Virtual Assistance Training
Use Powershell scripts to automate software installations and configurations.
Manage and deploy software solutions using Datto for backup and recovery purposes.
Administer BeyondTrust for secure remote access and endpoint management.
Troubleshoot software installation issues and collaborate with the IT team to resolve them.
Ensure that installations are completed on time and in accordance with security and compliance standards. TTEC-at-HOME PHILIPPINES
SOFTWARE INSTALLER
PHONE, EMAIL - SKUPOS
October 2023-
present
Calendar & Schedule Management: Manage and prioritize the CEO’s calendar, schedule meetings, and coordinate travel arrangements, ensuring efficient time
management.
Meeting Preparation: Organize and prepare materials for meetings, take meeting notes, and follow up on action items to ensure timely completion.
Project Support: Assist in tracking and managing key projects and initiatives, ensuring deadlines and
deliverables are met.
Administrative Tasks: Handle confidential information, maintain records, and perform general administrative duties (e.g., filing, document management).
Research & Reporting: Conduct research, prepare reports, and assist the CEO with strategic planning and decision- making processes.
Client & Vendor Relations: Manage communication with clients, vendors, and partners as directed by the CEO. eXposure Digital Marketing
EXECUTIVE ASSISTANT
Contact this candidate