Administrative
Resume:
Maritza Isela Leyva
***************@*****.***
Phoenix, AZ
Dear Hiring Manager,
I am writing to express my interest in the current open position you have available. With over ten years of experience, I have developed strong communication and customer service skills that are essential in fostering positive relationships with clients and colleagues. My ability to work collaboratively as a team player has always been a cornerstone of my working style, enabling me to contribute effectively to any project or task.
Throughout my career, I have gained valuable insights into the aspects of every position I have held, which has sharpened my problem-solving skills and my attention to detail. I thrive in environments that require a cooperative approach to achieve a common goal. My experience has given me a unique perspective on the importance of teamwork and maintaining open channels of communication to ensure seamless operations.
While I faced an employment gap due to a personal medical issue, I am eager to return to the workforce with renewed enthusiasm and commitment. I believe my background and skills align with the needs of your team, and I am excited about the prospect of contributing to your organization.
Thank you for considering my application. I look forward to the opportunity to discuss how my strengths can serve your team's objectives.
Sincerely,
Maritza Isela Leyva
Maritza Isela Leyva
Maritza Isela Leyva
***************@*****.***
Phoenix, AZ
Professional Summary:
Detail-oriented and bilingual Fleet Coordinator with strong experience in vehicle coordination, inventory management, and administrative operations across public and private sectors.
Proven expertise in maintaining comprehensive fleet records, supervising dispatch operations, and ensuring regulatory compliance through regular inspections and documentation
Skilled in creating and managing complex spreadsheets, collaborating with internal teams and external partners, and utilizing systems such as Auto IMS, ASI, and Microsoft Office.
Adept at leading transportation logistics, overseeing maintenance and repair schedules.
Strong communicator with a customer-centric mindset and hands-on experience in office management, training support, and process optimization.
Fluent in English and Spanish, with a track record of enhancing operational efficiency and ensuring timely project execution in fast-paced environments.
Skills:
Fleet management
Strong communication skills
Vehicle coordination
Great customer service
Recordkeeping
Knowledge of Windows
Office management
Excel Spreadsheets
Answering calls
Word Perfect 7
Transportation coordination
Auto IMS
Dispatching
Auction ASI
Front office
Microsoft Outlook
Bilingual - Able to read write and speak English and Spanish fluently
Work Experience:
Out of Work – Medical Sep 2024 – Current
Took some time off due to ankle injury that is now fully healed. I am currently actively seeking employment.
Dealers Auto Auction of the Southwest - Phoenix, AZ May 2019 – Aug 2024
Fleet Coordinator
Maintained a complete and accurate inventory of vehicles for finance company on a weekly basis.
Repaired and coordinated vehicles that require repairs/service in relation to automotive/mechanical components.
Created and updated a detailed excel database spreadsheet of all vehicle logs, fuel logs and fleet documents every Thursday, organizing vehicles by finance company, year, make, and model.
Performed regular inspections of vehicles to ensure optimal performance and safety standards are met.
Managed a shareable Google Sheet to provide real-time access to inventory for mechanics and the fleet department.
Supervised the transportation department to ensure timely dispatch of vehicles.
Maintained consistent communication with finance companies regarding each unit’s status and condition.
Provided condition updates and status reports for all units dropped at auction.
Answered all incoming calls, assisted front office with accepting payments, title work and assisting dealers with their accounts.
Auto Repair Lending - Phoenix, AZ Nov 2015 – Apr 2019
Office Manager
Answered all incoming calls.
Take customers payments.
Plan and coordinate repair for vehicles such as body work, upholstery needed and paint.
Filed liens with DMV and processed title work for loans.
Responsible for the collection of all accounts, which include sending past due notices, sending certified letters and calling customers for past due payments.
Avesis - Phoenix, AZ Feb 2014 – Nov 2015
Customer Service Representative
Answered all incoming calls and answered members and inquiries about dental and vision benefits.
Handled each incoming call within 3 seconds and managed the call under 5 minutes.
Resolved each member or provider’s inquiry on the first call.
Processed document request sent by members and providers.
Assisted in side-by-side training for new employees.
Arizona Secretary of State Elections Department - Phoenix, AZ May 2007 – Feb 2013
Sr. Elections Specialist
Provide customer service and technical support regarding campaign finance.
Co-developed the 2009 web-based campaign finance user guide.
Managed financial disclosure statement filings for all state officials.
Conducted statewide voter registration drives and campaign finance workshops.
Oversee the candidate nomination process, which includes counting nomination signatures and clean election $5 contribution slips and certified each candidate for the ballot.
Education:
Phoenix College
Some College - Phoenix, AZ January 1998 to December 2013
Central High School
High School Diploma - Phoenix, AZ January 1996 to December 1998
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