Remote Customer Service Advocate Flexible Schedule Available
Resume:
Name: Customer Service Advocate I
Description:
Reason: Conversion
Clerical/Administrative Job Title: Customer Service Advocate I
Duties: Provide prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written web, or walk-in inquiries. Accurately documents inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research, and/or assist with priority inquiries and special projects as required by management.
Provide feedback to management regarding customer problems, questions, and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for management changes. Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Skills: Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high-stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
Required Software and Other Tools: Basic computer operating skills. Standard office equipment.
Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
Work Environment: Typical office environment.
Keywords:
Education: Required Education: High School Diploma or equivalent
Required Work Experience: None
Preferred Education: Associate Degree
Preferred Work Experience: 2 years of customer service or call center experience.
Skills and Experience:
Required Skills:
CUSTOMER SERVICE
DATABASE
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS PROCESS IMPROVEMENTS ORGANIZATIONAL SKILLS
Additional Skills:
OPERATIONS
RETAIL SALES
CUSTOMER RELATIONS
ADJUSTMENTS
CUSTOMER SERVICE ORIENTED
CUSTOMER INQUIRIES
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