Clinical Incharge & Assistant Manager, JCIA Expert
Resume:
Sumaira Irfan Malik
Assistant Manager
EXECUTIVE SUMMARY
Dynamic and accomplished Clinical Incharge with over 17 years of experience at Shifa International Hospital, Islamabad, specialized in clinical management and compassionate care. Proven track record in leading JCIA accreditation audits, enhancing quality assurance, and fostering team leadership. Skilled in clinical decision-making and interpersonal communication, consistently improving patient management and satisfaction. WORK EXPERIENCE
Assistant Manager 2024 - Present
Shifa International Hospital, Islamabad
Clinical Incharge 2022 - 2024
Shifa International Hospital, Islamabad
Senior Clinical Coordinator 2020 - 2022
Shifa International Hospital, Islamabad
Senior LHV/Midwife 2006-2020
Shifa International Hospital, Islamabad
CONTACT INFO
Islamabad, Pakistan
**********@*****.***.***
https://www.linkedin.com/in
/sumaira-irfan-malik-
22a6372bb/
EXPERTISE/SKILLS
• Compassionate Care
• Clinical Management in JCIA
Accredited hospital
• Quality Assurance
• Audit lead in JCIA Accreditation
• Rosters Management
• HRM system
• Occupational safety
• Team Leadership & Team
Building
• Oracle purchase System
• Quality Improvement
• Patient Management
• Consultants scheduling
• Adaptive Interpersonal skills
• Clinical Decision Making
• Patient Assessment
• Policy Implementation
• Performance Evaluation
• Cultural Competence
• Time Management
• Critical Thinking
• Delegation & Problem Solving
Skills
• Resource Allocation
• Staff Supervision
• Conflict Resolution
ACADEMIC BACKGROUND
Masters in Public Administration Oct 2023
Virtual University
BA
Allama Iqbal Open University
FA
Allama Iqbal Open University
REFERENCE
ACCOMPLISHMENTS
• Certification in "Managing Violence in Healthcare"
• Certificate of participation in "Practicing Service Excellence"
• Certificate of participation in "Power Of Positive Thinking"
• Certificate of participation in "Time & Stress Management"
• Certificate of participation in "Patient Service Excellence"
• Certificate of participation in "Customer Relationship Management"
• Certificate of participation in "Who's Initiative On Hand Hygiene"
• Certificate of participation in "Fire Safety Training"
• Certification in "Customer Experience: Journey Mapping"
• Certification in "Design Thinking: Implementing the process"
• Certification in "Lean Six Sigma: Define and Measure Tools"
• Certificate of Participation in "Situational Leadership/Employee Engagement/Quality Tools"
• Certificate of Participation in "Time and Stress Management"
• Certificate of Participation in "Effective Delegation and Performance Management"
• Certificate of Participation in High Impact Communication and Conflict Management"
• Certification in "Raise the Bar Program"
• Certificate of Participation in "Six Sigma Foundation"
• Certificate of Participation in "Hospital Informatics"
• Certificate of Participation in "Customer Service Experience"
• Certificate of Participation in "High Impact Communication and Conflict Management"
• Certificate of Participation in "Loss Elimination"
• Certificate of Participation in "Hospital Quality Management"
• Certificate of Participation in "Effective Delegation and Performance Management"
• Certificate of Participation in "Situational Leadership/Employee Engagement/Quality Tools"
• Certificate of Participation in "Project Management Skills"
• Certificate of Participation in "Finance for Non-finance Professionals" Will be furnished upon request
• 04/2006, Diploma in LHV, Public Health Nursing School, Attock
• 10/2004, Diploma in Midwifery, Public Health Nursing School, Attock
• Certification in "Moderate Sedation"
• Certification in "Basic Life Support"
• Certification in "Vaccination Course"
• Certificate of Participation in JCIA
• Certificate of Appreciation in Invaluable contributions in "JCI Re-Accreditation"
• Certificate of Accomplishment in Leadership Development Program (LEADS) CERTIFICATIONS
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