Experienced Hospitality Operations Professional
Resume:
MOHAMMED LACHGAR
CONTACT
******.****@*****.***
St Albert, AB T8N 3B9
PROFESSIONAL SUMMARY
Experienced with managing
complex retail hospitality
operations, including staff
supervision and customer service
enhancement. Utilizes strategic
planning to streamline processes
and boost customer satisfaction.
Track record of implementing
effective team management
techniques and improving
operational outcomes.
SKILLS
Operations Management
Planning
Staff Management
Customer Service
Administration
Revenue Management
Hotel Systems
Opera
Fidelio
IT Skills
Windows
Word
Excel
EDUCATION
BUSINESS ADMINISTRATION DIPLOMA Dec 2025
Academy of Learning Career College, Alberta
ADVANCED FOOD SAFETY CERTIFICATION Mar 2023
HORIZON NORTH COMPANY, Alberta Beach, AB, AB
FLIGHT ATTENDANT DIPLOMA - SECURITY & SAFETY CERTIFICATE Jan 1997
UNIVERSITY DIPLOMA - SOCIAL AND ETHICS STUDIES Jan 1991 HIGH SCHOOL DIPLOMA - SCIENCE
WORK EXPERIENCE
FOOD AND BEVERAGE MANAGER Jan 2023 Current
North Horizon Camp
Company Overview: Food service operations in Canada. Food service operations in Canada.
FOOD & SERVICES MANAGER Jan 2019 Jan 2023
Chopped Leaf
Company Overview: Food service operations in Canada. Food service operations in Canada.
NIGHT MANAGER Jan 2018 Jan 2019
Mogador Marina Hotel
Company Overview: Hospitality operations in Morocco. Supervised daily hotel operations, ensuring compliance with service standards and guest satisfaction.
Hospitality operations in Morocco.
FOOD & BEVERAGE MANAGER Jan 2017 Jan 2018
Javas' event
Company Overview: Food and beverage operations in Morocco. Food and beverage operations in Morocco.
NIGHT MANAGER Jan 2016 Jan 2017
Saraya Corniche Hotel
Company Overview: Hospitality operations in Qatar. Hospitality operations in Qatar.
HOSPITALITY OPERATIONS MANAGER Jan 2015 Jan 2016 Banyan Tree Resort
M
L
PowerPoint
LANGUAGES
English
French
Company Overview: Hospitality operations in Morocco. Hospitality operations in Morocco.
GUEST SERVICES DIRECTOR Jan 2009 Jan 2015
Mazagan Beach & Golf Resort
Company Overview: Hospitality operations in Morocco. Managed a team of over 50 employees, including shift planning and continuous training.
Improved operational efficiency by implementing new staff management procedures.
Ensured smooth communication between different departments (front office, housekeeping, F&B).
Directed front office, concierge, and guest complaint management operations.
Implemented staff training programs that improved service levels by 15%.
Managed relationships with VIP guests, ensuring a high-level stay experience.
Optimized reservation and check-in/check-out management to streamline processes.
Hospitality operations in Morocco.
Contact this candidate