International Customer Support Specialist with Front Desk Experience

Candace Marie Ruscoe Ruscoe

********************@*****.*** MACCLENNY, FL, US 561-***-****

WORK HISTORY

International Customer Support Specialist at SHIPSTICKS G.S.E August 2022 - Present (3 Years)

• tHandled 90+ calls daily, with duties including signing up new customer, placing orders for shipments both domestically and internationally. t • tProvided technical support to customer on a wide range of delivery methods t • tRemained courteous and calm, even during moments of customer dissatisfaction t • tPromoted superior experience by addressing customers concerns, demonstrating empathy and resolving problems swiftly. t • tCollected customers confidential documentations for International shipments including passports airline itineraries t • tDeveloped highly empathetic customer relationships and earned reputation for exceeding service standard goals. t • tResponded to customers requests and questions, offering excellent support and tailored recommendations to address needs. t • tPromptly responded to inquiries and requests from customers and prospective customers by email, text and on the phone. t • tMaintained a customer satisfaction rating of 94 • tTrained 2 represenatiives on Zendesk t • tProficient in Zendesk and Slack

Front Desk Emergency Response Team at HARBORS EDGE LUXURY RETIREMENT COMMUNITY

July 2021 - April 2022 (1 Year)

• tMeet and greet clients and visitors. t• tPerform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. t• tMaintain hard copy and electronic filing system. t• tCoordinate and maintain records for staff office space, phones, and office keys. t• tProvided on-site emergency response to team members dealing with hazardous materials, fire, medical- related emergencies, etc.

Office Manager MA at PRISTINE CONTOURS

May 2020 - June 2021 (1.5 Years)

• tServes patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. t• tWelcomes patients and visitors in person or on the telephone, and answering or referring inquiries. t• tOptimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. t• tKeeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. t• tComforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. t• tEnsures availability of treatment information by filing and retrieving patient records. t• tMaintains patient accounts by obtaining, recording, and updating personal and financial information. t• tObtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims. t• tMaintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs. t• tHelps patients in distress by responding to emergencies. t• tProtects patients’ rights by maintaining confidentiality of medical, personal, and financial information. t• tMaintains operations by following policies and procedures, reporting needed changes. t• tContributes to team effort by accomplishing related results as needed. t• tMeet and greet clients and visitors. t• tPerform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. t• tMaintain hard copy and electronic filing system. t• tCoordinate and maintain records for staff office space, phones, and office keys. t• tProvided on-site emergency response to team members dealing with hazardous materials, fire, medical-related emergencies, etc. Dispatcher at ATLAS PARTY RENTAL

October 2019 - February 2020 (0.5 Year)

• tDelegating task to drivers and driver’s assistants. t• tReceive communication from Warehouse Supervisor on inventory for delivery and pick up. t• tAdvise Director of Operations on utilization of drivers. t• tStay in contact with drivers to monitor progress throughout shift. t• tCall clients to advise them of delivery times and changes. t• tAssist Dispatch Supervisor with daily routine – routing, courier, etc. t• tProvide driver with map and any specific delivery instructions requested by the customer. t• tCoordinate with sales staff on priorities. t• tInform management of difficulties with deliveries or pickups. t• tFill in for other positions, when necessary, for smooth operation of the business. t• tAdhere to all company policies, procedures, rules and regulations in written or verbal form. t• tComply with government safety requirements and other regulations and security in store. t• tRepresent department at management meeting. t• tConduct department, store and safety meetings upon request. t• tAttend department, store and safety meetings. Built and Managed eBay Store with 500+ Items at CANDO January 2010 - December 2018 (9 Years)

• tAchieved Top Rated Seller status within 12 months, monthly sales of 3k, and 99 positive feedback rating since 2010. Shipped an average of 75 packages monthly both domestic and international. Item return rate consistent of less than 2 t• tCommunicated with eBay customers on an on-going basis to answer questions, resolve disputes, provide further details about items for sale and collect payment t• tProficient with all aspects of shipping t• tManaged inventory using Microsoft Excel Spreadsheets

Customer Service Representative at GARDEN OF LIFE

March 2003 - January 2005 (2 Years)

• tDelivered an exceptional level of service to each customer by listening to concerns and answering questions. t• tMonitored multiple databases to keep track of all company inventories. t• tDaily consults with physicians on inventory of vitamins and their schedules t• tReceived, prepared and shipped orders as received via fax, email and phone. t• tAnswered, directed and successfully resolved questions and concerns with clients. Certified Medical Assistant at GENESIS DERMATOLOGY April 2002 - March 2003 (1 Year)

• tHeld weekly meetings with management staff to assist in their daily routines. t• tPlanned and coordinated special meetings with new and existing vendors. t• tObserved strict confidentiality and safeguarded all patient-related information. t• tPrepared specimens for analysis and established proper chronological priorities in testing. t• tSupported patients with customized patient teaching tools. t• tDelivered high-quality and compassionate treatment to indigent and low-income patient community. t• tPerformed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. t• tInstructed patients and family members on proper discharge care. t• tGreeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure. t• tTested glucose and administered injections. t• tRecorded patients medical history, vital statistics and test results in medical records. t• tOrdered medicines daily to ensure compliance with demands and needs. t• tMaintained patient charts and confidential files. t• tEscorted patients to examination rooms and prepared them for physician exams. t• tTook and recorded patients temperature, pulse and blood pressure.

Hospitality Specialist at CROWNE PLAZA

July 2001 - March 2003 (2 Years)

• tAssisted guests with requests by communicating with other team members. t• tQuickly and courteously resolved all guest problems and complaints. t• tSecured events by helping guests determine the appropriate space to reserve based on the estimated number of attendees. t• tResponsible for ringing up customers in a timely manner and guaranteeing high level of customer service. t• tGuaranteed positive customer experiences and resolved all customer complaints. t• tTrained new employees quarterly. t• tProcessed all sales transactions accurately and in a timely fashion. t• tOffered exceptional customer service to differentiate and promote the company brand.

Store Associate at WALGREENS

August 1999 - February 2003 (3.5 Years)

• tProcessed all sales transactions accurately and in a timely fashion. t• tWorked as a team member performing cashier duties, product assistance and cleaning. t• tBuilt and maintained effective relationships with peers and upper management. t• tExchanged returned merchandise for customers quickly and efficiently. t• tMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. t• tMarked clearance products with updated price tags. t• tManaged cash stock and inventory balances accurately. t• tMaintained visually appealing and effective displays for the entire store. t• tPerformed store opening duties, including counting cash drawers and checking all equipment for proper functioning. t• tCommunicated all merchandise needs or issues to appropriate supervisors. t• tHelped customers select products that best fit their personal needs. t• tCross-trained and provided back-up for other customer service representatives when needed. t• tProcessed and issued money orders for customers. t• tComputed accurate sales prices for purchase transactions. t• tCompiled weekly monetary reports and records for store managers. t• tStocked and rotated inventory regularly. t• tKept the showroom clean and maintained neat, orderly product displays. EDUCATION

John I. Leonard High School - High School

Graduated 1970-01-01

Medvance - High School

Graduated 2003-01-01

Certified Medical Assistant

International College of Health Sciences - High School Graduated 2018-01-01

Cardiac Sonographer

SKILLS

Technical Support, To complete

Blood Pressure, To complete

Teaching, To complete

Customer Relationship Management, To complete

Medical Records, To complete

Certified Medical Assistant, To complete

Claim Processing, To complete

Customer Service, To complete

Communication, To complete

Databases, To complete

Confidentiality, To complete

Conflict Resolution, To complete

Customer Satisfaction, To complete

File Manager, To complete

Medical Emergency, To complete

Incident Response, To complete

Finance, To complete

Equipment Service Management And Rental, To complete Expediting, To complete

Fax, To complete

Sales, To complete

Hazardous Materials, To complete

Merchandising, To complete

Telephone Skills, To complete

Service Delivery, To complete

Stock Control, To complete

Transportation Management, To complete

Scheduling, To complete

Filing, To complete

Electronic Filing System, To complete

Trustworthy, To complete

Success Driven, To complete

Slack, To complete

Hardworking And Dedicated, To complete

Self Motivation, To complete

Zendesk, To complete

Safety Principles, To complete

Receptive, To complete

Contact this candidate