Experience-Driven Retail and Food Service Professional
Resume:
Nicole Starrs
Bloomington, IN
************@*****.***
Professional Summary
Diligent sales associate with 15 years of experience in retail sales, customer service, and food service. Proficient in various roles, including server, host/hostess, and cashier. Possess a strong background in food handling, safety, and preparation.
Authorized to work in the US for any employer
Work Experience
Personal Shopper
Instacart Shoppers-Bloomington, IN
May 2022 to April 2023
Cascades inn
Bloomington, IN
January 2023 to March 2023
Guest service
Denny's Server
Denny's-Bloomington, IN
February 2020 to June 2022
Server host, dishes, cook, truck, dish, buser, cashier, open/close, till, orders
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Implemented upselling techniques resulting in an increase in average check size by XX%
• Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Sales Associate
Elder-Beerman/ Carsons-Jasper, IN
June 2003 to August 2006
Run truck. Inventory. Dressing room. Floor plans. Colorize. Register. Open/ close.
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
Education
High school diploma
Skills
• Kitchen Experience
• Busser
• Microsoft Powerpoint
• Stocking
• Restaurant Experience
• Computer skills
• Cooking
• Food Service
• Cashiering (10+ years)
• Assistant Manager Experience
• Food Handling
• Organizational skills
• Serving Experience (10+ years)
• Time Management
• Cash Handling (10+ years)
• Food Safety
• Multi-line Phone Systems
• Home Care
• Food Preparation
• Microsoft Office
• Communication skills
• POS (10+ years)
• Laundry
• Retail Sales
• Sales (10+ years)
• Upselling
• Guest Services
• Coffee Experience
• Merchandising
• Microsoft Word
• Host/Hostess
• Cleaning Experience
• Marketing
Certifications and Licenses
Food Handler Certification
Driver's License
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