Customer Service Specialist with 5 Years Experience

Muhammad Ajmal P

Customer Service Agent

Dedicated customer service professional with five years of experience in the industry. Skilled in building relationships with clients from more than 100 countries, with a strong emphasis on European clientele. Demonstrated success in resolving complex issues and consistently enhancing customer experiences, resulting in improved satisfaction and long-term client retention.

PROFESSIONAL EXPERIENCE

RTA and Dubai Metro

Customer Service Agent

Customer Assistance: Greet and assist passengers with inquiries about routes, tickets, schedules, and other metro related information.

Ticketing and Fare Collection: Assist passengers with purchasing tickets from machines or manned counters.

Safety and Security: Monitor station premises for safety and security.

Station Operations: Ensure that station facilities, such as escalators, elevators, and information boards, are functioning correctly.

Communication: Provide clear announcements and information to passengers regarding.

Air India Airport service limited

Customer Service Agent

Check-in Assistance: Assisting passengers with the check-in process, including verifying travel documents, issuing boarding passes, and tagging baggage.

Baggage Handling: Assisting with the handling and processing of passenger baggage, including lost, delayed, or damaged baggage claims.

Boarding Gate Assistance: Managing boarding gates, verifying boarding passes, assisting passengers during boarding, and making announcements.

Customer Support: Addressing passenger queries and providing information related to flights, schedules, delays, and other airport services.

Special Assistance: Providing assistance to passengers with special needs, such as unaccompanied minors, elderly passengers, or those with disabilities.

Ticketing Services: Assisting with ticket sales, cancellations, and modifications, as well as handling payments and fare differences.

Flight Arrivals and Departures: Coordinating with ground staff and flight crew to ensure smooth arrivals and departures.

SAAS Residency

Front Office Executive

Guest Check-in/Checkout: Welcoming guests, handling reservations, checking guests in and out, and processing payments.

Customer Service: Assisting guests with inquiries, providing information about the hotel and its services, and addressing any complaints or special requests.

Room Assignments: Coordinating room assignments based on guest preferences and availability, and ensuring rooms are ready for occupancy.

Telephone Management: Answering calls, directing them to the appropriate departments, and managing messages.

Reservation Management: Handling new bookings, cancellations, modifications, and coordinating with the reservations department.

Cash Handling and Billing: Processing guest payments, managing billing and 30560546

**********@*****.***

5 years 4 months

Indian

Zone 91, Al Wukair,

Doha, Qatar

KEY SKILLS

Conflict Resolution

Extensive Customer Service

Experience

Computer Literacy

Multi-Tasking Ability

Problem Solving

Coordination Skills

Administration

Leadership Skills

Sales

Sabre

Amadeus

Airlines softwear

MS Word

Excel

Front Office Software

FIFA Participation

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invoicing, and handling foreign currency exchange.

Coordination with Other Departments: Liaising with housekeeping, maintenance, and food and beverage departments to meet guest needs.

Concierge Services: Assisting guests with transportation. EDUCATION

PG Diploma in Business Mgmt - Airport management

Zabeel Internation aviation Institute, India

Bachelor of Arts - Economics

University of Calicut, India

ACHIEVEMNTS & TRAINING

Received a formal appreciation letter from Air India Airport Service Ltd in recognition of exemplary service and commitment to customer satisfaction

DGR Training & AIASL Safety Management System Training

Basic Airport Procedure

Customer service excellence

AVSEC (Aviation Security Training)

Amadeus and Sabre Airline Software

PERSONAL DETAILS

Passport No : T3469278

Nationality : Indian

QID No : 295-***-****

Date of Birth : 07/09/1995

Gender : Male

Marital Status : Single

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