Workplace Solutions Professional

Natasha Worthington

Mannsville, NY 680-***-**** *******.*.***********@*****.*** www.linkedin.com/in/natasha-worthington Workplace Solutions Professional with 10+ years of customer-facing experience, currently pursuing an aPHR certification and Google Project Management certification through Merit America. Skilled in talent acquisition, employee relations, and HR compliance, with expertise in communication, problem-solving, and team coordination. Seeking an HR role that offers opportunities for professional development, driving team success, and building inclusive, high-performing cultures RELEVANT SKILLS & EXPERTISE

Recruiting & Selection • Talent Acquisition • Onboarding • HR Compliance (OSHA, EEO, ADA, FMLA) • Employee Relations

• Conflict Resolution • Diversity & Inclusion • Compensation & Benefits • Payroll Administration • Performance Management • Employee Engagement • Training & Development • HRIS • Data Management & Analysis • Microsoft Office Suite • WorkDay • Project Management • Stakeholder Collaboration • Communication • Leadership • Change Management

CERTIFICATES & CERTIFICATIONS

aPHR Certification • Human Resources Certification Institute, Virtual Expected Exam Date 04/2026 Human Resources Professional Certificate + Google Project Management Certificate • Merit America, Virtual 03/2026

● Dual-track HR and project management training combining aPHR exam preparation with hands-on application of core HR functions and project management methodologies

● Applied HR principles through real-world case studies in talent acquisition, employee relations, learning & development, compensation & benefits, and compliance, navigating competing priorities and multi-stakeholder perspectives

● Strengthened critical thinking and cross-functional collaboration skills through scenario-based problem-solving, stakeholder alignment exercises, and communication strategies applicable across HR and project environments PROFESSIONAL EXPERIENCE

Assistant Deli Manager • Tops Friendly Markets, Adams, NY 10/2025-Present

● Supervised 4 team members, coordinated schedules, enforced food safety, cutting wait times by 20%

● Mentored new hires with training guides and check-ins, reducing turnover by 30%

● Redesigned prep stations and task checklist, reducing prep time by 25%

● Resolved customer complaints with empathy, boosting satisfaction and repeat business Deli/Bakery Clerk • Tops Friendly Markets, Adams, NY 06/2023 - 10/2025

● Delivered high-volume service, increasing daily sales by 15%

● Managed inventory and restocking, reducing spoilage by 20%

● Trained new staff, accelerating onboarding by 30%

● Recognized for speed, accuracy and positive customer interactions Co-Founder, Co-Owner & Manager • Gimme The Tea, Watertown, NY 09/2022 - 05/2023

● Launched wellness-focused tea shop, generating 40K revenue in first year

● Oversaw operations, inventory and customer service, maintaining 5-star reviews

● Led promotional campaigns and social media, boosting foot traffic 30% and engagement 200%

● Built loyal customer base through collaborations and themed events Bartender • Various Establishments, New York, NY

06/2008 - 10/2023

● Delivered high-volume service, increasing nightly sales and efficiency

● Built loyal clientele through personalized service and conflict resolution

● Trained junior staff in POS, upselling and engagement, elevating team performance

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