Versatile Retail/Food Service Operations Leader
Resume:
Sade Perkins
Ready to work
Roanoke, VA *****
*************@*****.***
Professional Summary
Advance reliable worker. Easily trained, quick leaner, quick thinker and a problem solver and team leader and player. ServSafe certified.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
RGM
Burger King-Roanoke, VA
January 2025 to Present
Over see the whole store including employees. ServSafe certified! RGM
Taco Bell-Racine, WI
February 2021 to January 2025
• Inventory
Keeping track of inventory levels, making sure products are stocked, and planning purchases
• Staffing
Hiring, training, supervising, and appraising staff
• Customer service
Ensuring customer service needs are met, dealing with customer queries and complaints, and motivating sales teams
• Store maintenance
Maintaining store cleanliness and appearance, and ensuring company and statutory procedures and standards are adhered to
• Business strategies
Developing business strategies to help the store succeed in a competitive marketplace, analyzing sales figures, forecasting future sales, and interpreting trends
• Events
Organizing special promotions, displays, and events AGM
Papa John's-Roanoke, VA
August 2018 to January 2021
• Customer service: Ensuring customers have a great experience
• Food preparation: Overseeing food preparation and kitchen operations
• Workflow: Keeping the restaurant running smoothly
• Team management: Leading and coordinating employees, including hiring, training, and scheduling
• Inventory: Managing inventory and ordering supplies and equipment
• Safety and hygiene: Maintaining food safety and sanitation standards, and ensuring compliance with health and safety regulations
• Finances: Administering payrolls and other financial aspects of the store, and reporting financial expectations to ownership
• Store maintenance: Keeping the store clean and maintaining its appearance Quality Control Inspector
Kerry Food Ingredients-Racine, WI
September 2017 to April 2018
• Examining products: Inspecting raw materials and finished goods for defects or deviations from specifications
• Using equipment: Operating electronic inspection equipment and software, and keeping measurement equipment in working order
• Documenting: Completing reports and logs, summarizing re-work and waste, and inputting data into a quality database
• Communicating: Writing assessments to quality auditors, and reporting inspection and test data to the production team
• Training: Training team members to improve production quality
• Following up: Following up with updated processes to avoid future defects. Receptionist
Daniels Health-Sturtevant, WI
March 2014 to September 2017
• Customer service: Greeting visitors, answering questions, and providing a welcoming environment
• Phone calls: Answering, screening, and directing calls, taking messages, and monitoring voice mail
• Administrative tasks: Managing the front desk, scheduling meetings and appointments, and providing support to other team members
• Mail and packages: Receiving, sorting, and distributing mail, documents, and courier deliveries
• Supplies: Ordering and maintaining inventory of office supplies
• Security: Following safety procedures and controlling access to the office AGM
Foot Locker-Racine, WI
August 2010 to March 2014
• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal
• Organize sales and product demonstrations
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances RGM
Subway-Racine, WI
August 2010 to March 2014
• Hiring and training: Hiring, training, disciplining, and sometimes firing employees
• Scheduling: Scheduling staff hours and assigning duties
• Ordering: Ordering food, beverages, equipment, and supplies while staying within budget
• Kitchen operations: Overseeing food preparation and other kitchen operations
• Safety: Ensuring that employees comply with health and food safety standards
• Customer service: Addressing complaints regarding food quality or service and keeping customers happy
• Performance: Appraising staff performance and establishing standards for customer service and personnel performance
• Budgets: Managing budgets and payroll records
• Policies: Creating restaurant policies for employees to follow and monitoring and enforcing compliance with company policies and procedures
AGM
Speedway LLC-Racine, WI
June 2008 to August 2010
• Demonstrate a professional demeanor and appearance to set an example to our staff
• Oversee and ensure compliance of all company guidelines
• Create reports that allow you to analyze and interpret retail data, including information on expenses, competition, and revenue
• Coach and support new staff members
• Interview and hire new staff members
• Work with sales associates to build stronger training programs and techniques.
• Monitor and maintain store inventory
• Research products and analyze purchasing trends
• Set and track the progress of store goals at a weekly, monthly, quarterly, and annual level
• Assist the store manager in improving the performance of the store
• Set customer service expectations and coach staff to reach them Assembly Line Production Worker
Service First Staffing-Racine, WI
August 2007 to June 2008
• Assembled garbage disposals together
• Checked for any specific defects
• Included all important paperwork
• Packaged and sealed all boxes
• Checked corrective labeling
Data Entry Clerk
Alutiiq-Norfolk, VA
February 2005 to July 2007
• Data input: Accurately entering various types of data from different sources into digital formats.
• Data verification: Reviewing records to ensure they are complete, accurate, and consistent.
• Data maintenance: Updating existing databases, records, and files with new or revised information.
• Data quality control: Performing quality checks to identify and correct errors or discrepancies.
• Reporting: Generating reports and summaries based on stored data as needed.
• Data management: Organizing and filing electronic records and performing regular backups Education
High school diploma
Penn Foster-Pennsylvania
August 2000 to June 2004
Skills
• Quality assurance
• Packaging
• Continuous improvement
• Phone etiquette
• Recruiting
• English
• Property management
• Computer literacy
• Food preparation
• Cash handling (2 years)
• Coordinate measuring machine
• Quick service & fast food restaurant
• Schematics
• Pallet jack
• Table cleanliness maintenance
• Calipers (1 year)
• HR sourcing
• Microsoft Outlook
• Leadership
• Microsoft Word
• Assembly (4 years)
• Materials handling
• Microsoft Excel
• Customer service (10+ years)
• Machining
• CGMP
• ISO 9001
• Blueprint Reading (2 years)
• Front desk (1 year)
• Quality control
• Basic math (10+ years)
• Plastics injection molding
• Computer skills (8 years)
• Manufacturing (1 year)
• Microsoft Office (8 years)
• ATS
• Credit card payment processing
• Micrometer
• Hotel experience (1 year)
• Hotel Management
• Hospitality
• Communication skills (10+ years)
• Deli counter experience
• HACCP
• Load & unload
Certifications and Licenses
ServSafe
Driver's License
Food Handler Certification
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