Patient Services & Admin Specialist
Resume:
Norma Chavarria
Chicago, IL *****
**********@*****.***
Professional Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Willing to relocate to: Cook County, IL
Authorized to work in the US for any employer
Work Experience
PSR - Patient Service Representative
Advocate Aurora Health-Chicago, IL
November 2020 to Present
Managed patient inquiries, providing accurate information and resolving issues efficiently. Coordinated appointment scheduling, ensuring optimal use of provider time and resources.Facilitated communication between patients and healthcare providers, enhancing overall service experience.
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements. Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic. Filed and maintained patient records in accordance with HIPAA regulations. Provided exceptional customer service to patients, answering questions and addressing concerns. Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers. Built and maintained positive working relationships with patients and staff. Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Applied administrative knowledge and courtesy to explain procedures and services to patients. Stayed calm under pressure to and successfully dealt with difficult situations. Provided excellent customer service to patients and medical staff.
Dispatcher
Marcells Paper & Metal-Chicago, IL
March 2017 to October 2019
Dispatching drivers to their designated daily runs, entering total loads and weights of material brought in into company's computer system, taking charge of entire dispatch department, including weight scales, inbound/ outbound loads, outgoing trailer swaps at different company locations, answering emails, scheduling next day loads of trailer/straight truck pickups Dispatcher
Marcells Paper & Metal-Chicago, IL
March 2017 to October 2019
Dispatching drivers to daily runs, entering total loads and weights of material brought in into company's computer system, taking charge of entire dispatch department, including weight scales, inbound/ outbound loads, outgoing trailer swaps at different company locations, answering emails, scheduling next day loads of trailer/straight truck pickups,
CSR/Dispatcher
Marcells Paper & Metal-Chicago, IL
October 2010 to January 2013
Entering daily documents into company's computer system, scanning daily documents of incoming loads, answering the phone to schedule next day loads, filing, sending drivers to daily destinations for pickups of trailers and straight trucks.
Insurance Agent
Insurance Agent Handzel & Associates-Berwyn, IL
February 2007 to September 2010
Giving insurance quotes in person and over the phone, open new policy files in computer system, collected insurance payments and post them in the computer, made endorsements/changes to customer policies, filling, general office work.
Ins. Agent/Office Mngr
Insurance Plus-Chicago, IL
December 2003 to January 2007
Performed office duties such as accounts payable/accounts receivable, balanced all accounts on a monthly basis and reporting them to district supervisor. Collected and posted all policies payment, prepared new policy files, entered customers data information into computer, performed administrative tasks such as distributing the mail, typing letters, scanning documents, answered customers request over the phone, multitasking while maintaining an emphasis on the quality of work production, successfully handling several responsibilities simultaneously.
Teller Supervisor
US Bank-Wheeling, IL
January 2000 to December 2003
Supervise teller line; assisted with vault operations, trained new tellers, and handled teller duties as well to cover other tellers, assisted in safe deposit box area, money ordering for the bank, successfully branch's daily transactions, opening/closing of bank. Education
General Studies (High school diploma)
Lake View High School-Chicago, IL
Skills
• Insurance verification - Insurance verification experience (3-5 years)
• Patient management software
• GPS
• Microsoft Excel
• Front desk
• Filing
• Medical receptionist
• Data entry
• Medical office experience
• Record keeping
• Medical terminology
• Management
• Computer operation
• Attention to detail
• Administrative experience
• HIPAA
• Customer service
• Medical records
• Communication skills
• Organizational skills
• Patient service
• Typing
• Telecommunication
• Clerical experience
• Report writing
• Medical scheduling
• Fluently speak, read and write Spanish
Languages
• Bilingual
• English
• Spanish
Certifications and Licenses
Driver's License
2028
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