Bilingual Hearing Instrument Specialist and Compliance Leader

Mr. Brock Joseph Cantrell

Phone: 470-***-**** Email: *****************@*****.***

Relevant work experience

Hearing instrument specialist Hearing Aid Factory Outlet LLC Lawrenceville, GA 07/2018 - Present Hours per week: 50

Performed professional du es as a licensed Hearing Instrument Specialist, including administering audiometric tests, conducing otoscopic examina ons, and programming, fi ng, and adjus ng digital hearing aids. Counseled pa ents and families on results, compliance requirements, and follow-up care. Maintained and calibrated sensi ve diagnos c equipment, ensuring accurate results and adherence to regulatory standards. Managed detailed case files documen ng medical and family histories, structured interview notes, test results, and treatment plans. Ensured records were accurate, complete, and compliant with state and federal requirements; updated files under deadlines and prepared documenta on for audits. Maintained secure electronic record systems with strict confiden al data handling, repor ng accuracy, and records integrity. Conducted structured, HIPAA-compliant interviews to gather pa ent informa on, assess needs, and document findings. Applied advanced ques oning and inves ga ve interviewing techniques to detect decep ve responses (e.g., during Department of Transporta on and disability evalua ons). Demonstrated skills in credibility assessment, fraud detec on, and inves ga ve repor ng.

Obtained signed consent forms and verified iden ty documenta on for official examina ons, ensuring all paperwork could serve as documentary evidence for compliance and audit proceedings. Demonstrated ability to secure and authen cate records similar to affidavits and sworn statements used in legal cases. Served a predominantly Hispanic client base ( 60%), frequently conduc ng interviews and providing explana ons in Spanish. Developed strong bilingual communica on and cross-cultural competency, ensuring accurate understanding and compliance with regula ons.

Provided leadership and supervision within the office by training and mentoring new staff, assigning daily tasks, and handling difficult or resistant clients. Applied de-escala on and conflict resolu on techniques to maintain order and safety during high-stress encounters.

Coordinated with law enforcement and community partners during public outreach events such as D.A.R.E. drug awareness programs and school safety ini a ves, reinforcing experience in public safety educa on, interagency collabora on, and community trust-building.

Conducted mobile opera ons by driving a large commercial Sprinter van equipped as a tes ng unit to schools, clinics, industrial sites, and senior facili es. Ensured security of equipment and compliance with all safety protocols. Demonstrated logis cal planning, accountability for sensi ve equipment in transit, and adaptability in diverse field environments. Delivered public presenta ons and educa onal seminars to large groups, explaining hearing health and compliance with federal medical standards. Developed strong public speaking and briefing skills, directly transferable to law enforcement briefings and public interac ons.

Obtained state licensure a er passing wri en/prac cal exams and an NCIC background inves ga on. Completed con nuing educa on every two years to maintain creden als, demonstra ng commitment to professional integrity and regulatory compliance.

Cer fied in First Aid and CPR; responded to emergencies in the workplace (e.g., stabilizing a pa ent un l paramedics arrived). Completed OSHA and HIPAA safety training, demonstra ng emergency response readiness and adherence to safety/confiden ality protocols.

Operated, calibrated, and maintained diagnos c instruments including audiometers, ear irriga on devices, and mobile tes ng units. Followed strict procedures comparable to chain-of-custody protocols to ensure accuracy, reliability, and accountability of results.

Partnered with law enforcement and community officials to support public safety ini a ves; familiar with custodial safety concepts, law-enforcement-style protocols, and assis ng security/law enforcement personnel during incidents. Core Competencies: Case management; inves ga ve interviewing; report prepara on; credibility assessment; bilingual

(Spanish) communica on; document verifica on; evidence handling and chain-of-custody procedures; regulatory compliance; records security; leadership and supervision; interagency coordina on; public safety outreach; emergency response; firearms safety; defensive tac cs; mobility and field opera ons. Educa on, cer fica on or licensures

Loganville high school Loganville, GA

Technical or occupa onal cer ficate

Comple on date: 05/2020

Licensed Hearing Instrument Specialist – State of Georgia (youngest licensed in state at me of cer fica on); NCIC background inves ga on completed; requires con nuing educa on and periodic renewal. Audiometric Tes ng & Pa ent Counseling Cer fica on – Interna onal Hearing Society; training in diagnos c tes ng, pa ent/family interviewing, case documenta on, and healthcare compliance. Belay Instructor Cer fica on – Cer fied to instruct and supervise climbing safety systems; demonstrates technical precision, risk management, and leadership.

Brazilian Jiu-Jitsu (Orange Belt) – Ongoing mar al arts training emphasizing discipline, defensive tac cs, situa onal awareness, and controlled applica on of force.

Firearms Safety & Training – Familiarity with pistols and rifles; training in safe handling, marksmanship fundamentals, and range qualifica on prac ce.

CPR & First Aid Cer fied – American Red Cross; emergency response and pa ent stabiliza on. OSHA Safety & HIPAA Compliance Training – Safety protocols and regulatory adherence in professional environments. Job-related training

Firearms Safety & Training – Familiarity with pistols and rifles; training in safe handling, marksmanship fundamentals, and range prac ce.

CPR & First Aid Training – Emergency response and pa ent stabiliza on skills applicable to healthcare and safety environments.

Community Policing & Volunteer Experience – Par cipa on in Loganville Police Department community events (e.g., D.A.R.E., safety awareness ini a ves), reinforcing commitment to public service. Language skills

Spanish Spoken: Intermediate Wri en: Novice Read: Intermediate Sign Languages Spoken: Advanced Wri en: Advanced Read: Advanced Addi onal informa on

American Sign Language (ASL) – Fluent; able to conduct structured interviews, provide instruc ons, and de-escalate situa ons with hearing-impaired individuals, enhancing accessibility and trust in law enforcement opera ons. Spanish Language Skills – Prac cal experience serving Spanish-speaking pa ents and families; con nuing self-study to enhance conversa onal and professional proficiency. Background & Security Readiness – Clean criminal history; previously cleared through NCIC background inves ga on; eligible for federal security clearance.

Driver’s License & Vehicle Opera ons – Valid driver’s license; experience opera ng large commercial vans for mobile opera ons and secure transport of equipment.

Physical Fitness & Defensive Skills – Maintains rigorous fitness program (cardio, weights, Brazilian Jiu-Jitsu); prepared for demanding law enforcement physical requirements and defensive tac cs. Technology & Computer Proficiency – Skilled in Microso Office Suite (Word, Excel, PowerPoint, Outlook), secure data entry, report prepara on, and database queries. Adaptable to federal law enforcement databases and case management systems.

Emergency Response & Compliance Training – Cer fied in First Aid/CPR; OSHA and HIPAA compliance. Experience responding to medical emergencies, maintaining safety, and adhering to confiden ality protocols. Community Engagement & Law Enforcement Outreach – Volunteer with Loganville Police Department for community events including D.A.R.E. drug awareness. Experienced in public speaking, working with law enforcement personnel, and community trust-building.

Spanish Language & Cultural Competency – Daily work with Spanish-speaking families ( 60% caseload); provided interviewing and counseling in Spanish; con nuing study to strengthen fluency. Professional Recogni on – Youngest licensed Hearing Instrument Specialist in Georgia; demonstrates maturity, responsibility, and accountability beyond age peers. Mobility & Travel Readiness – Open to reloca on and extended travel assignments; experienced in mobile field opera ons and adap ng to diverse environments.

Career Commitment – Ac vely pursuing a long-term career in federal law enforcement; dedicated to mission success and advancement into posi ons of increased responsibility.

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