Customer Service Representative with 15+ Years Experience
Resume:
KATHLEEN GRUBBS
Customer Service Representative
Azle, Texas, United States
************@*****.***
SUMMARY
A CUSTOMER SERVICE position that requires detail oriented, dependable, knowledgeable, flexible and problem solving skills to contribute to profitability and increased market share. WORK EXPERIENCE
2008-2024
Customer Service Representative
OCOP Express dba OAK CLIFF OFFICE SUPPLY
Dallas, Texas, United States
Answer calls from customer regarding orders, pricing, availability of items, item details and delivery information. Enter orders via phone, fax and email.Contact vendors for product information, pricing, availability and delivery information. Get payment information from customer. Set up accounts for customers. Set up login and password for customer to order on the company's website.
2007-2008
Customer Service Representative
HAVERTY'S FURNITURE
Texas, United States
Answer calls from customers regarding their delivery schedule and service appointments. Verify delivery, service and contact information. Make notation in customer's account about delivery issues and information from service technicians. Transfer customer to sales representatives with questions about billing and pricing. Received recognition from customers for resolving their problems in a timely manner. Received recognition for Perfect Attendance 2005-2007
Customer Service Representative
Williamson-Dickie MFG.,CO (Dickies Workwear)
Fort Worth, Texas, United States
Placing orders by phone, fax or email. Answering customer's questions and resolving issues for customers. Requesting returns for customers. Received Perfect Attendance award several times in 2006 Received Acknowledgements for outstanding work
1997-2005
Customer Service Representative
VIKING OFFICE PRODUCTS (subsidiary of Office Depot)
Southlake, Texas, United States
Promoted from Order Entry to Customer Service Also helped with entering fax and mail orders, Drop Ship and Imprint departments as needed. Highlighted accomplishments include: Nominated for Employee of the Month Award out of over 100 employees for resolving customer services issues. Received recognition from customers for resolving their problems in a timely manner . Received recognition for Perfect Attendance . Appointed as Pilot team representative for highly successful "Integrity Resolved customer service issues and maintained customer retention by improving customer satisfaction .
1996-1997
Customer Service Representative — American Express Account
ATC
Dallas, Texas, United States
Received recognition for Perfect Attendance Recognized for meeting call time standards Awarded incentives for contests Nominated for Employee of the month out of over 200 employees for resolving customer service issues . 1994-1996
Assistant Customer Service Manager
OFFICE MAX
Arlington, Texas, United States
Promoted from Order Entry to Customer Service Promoted from Customer Service to Assistant Customer Service Manager . Recognized for Perfect Attendance Received incentives for meeting call time standards Awarded incentives for contests Nominated for Employee of the month out of over 150 employees for resolving escalated customer services issues .
EDUCATION
1977-1981
High School Diploma
Grand Prairie High School
Grand Prairie, Texas, United States
High School Diploma Grand Prairie High School
SKILLS
Customer Support/Service Order Processing Problem Solving Skills Data Entry Banking Services Inventory Management Accounts Receivable Accounts Payable Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Pricing Telephone Skills Product Pricing Billing Sales Maintenance Services Time Management Calendar Management Resolve Customer Issues Customer Satisfaction Customer Retention/Renewal Customer Service Management Customer Escalations Detail Oriented Market Share Profit & Loss
HONORS & AWARDS
Successful at increasing phone sales
taking care of disgruntled customers
Building customer and vendor relationships
Received recognition from customers for resolving their problems in a timely manner Received recognition for Perfect Attendance
Received Perfect Attendance award several times in 2006 Received Acknowledgements for outstanding work
Nominated for Employee of the Month Award out of over 100 employees for resolving customer services issues Received recognition from customers for resolving their problems in a timely manner . Received recognition for Perfect Attendance .
Appointed as Pilot team representative for highly successful "Integrity Resolved customer service issues and maintained customer retention by improving customer satisfaction . Received recognition for Perfect Attendance
Recognized for meeting call time standards
Awarded incentives for contests
Nominated for Employee of the month out of over 200 employees for resolving customer service issues . Recognized for Perfect Attendance
Received incentives for meeting call time standards Awarded incentives for contests
Nominated for Employee of the month out of over 150 employees for resolving escalated customer services issues . LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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