Customer Service Specialist with 14+ Years of Experience

Tiffany Sims

Greenville, SC • 864-***-**** • *******.******@*****.***

Bold Profile

Dynamic and experienced Customer Service Specialist with over 14 years of proven success in providing outstanding client support across diverse industries, including logistics, hospitality, retail, finance, and education. Known for excellent communication, problem-solving abilities, and a team-oriented mindset. Adept at handling high volumes of inquiries, resolving complex issues, and enhancing customer satisfaction. Seeking a full-time opportunity to contribute to a company’s growth and deliver exceptional service.

WORK EXPERIENCE

Covenant Logistics • Greenville, SC • 12/2024 - Present Customer Service Representative • Part-time

• Manage shipping operations including documentation, scheduling, and tracking.

• Coordinate resolutions for shipping issues, minimizing delays and customer dissatisfaction.

• Maintain compliance with shipment regulations and generate activity reports.

• Interfaced with customers via inbound or outbound calls or the internet for the purpose of selling basic products and services.

Concentrix • Greenville, SC • 06/2021 - 11/2024

Care Coordinator • Contractor

• Handled inbound insurance-related calls and assisted members with billing and claims.

• Routed inquiries to appropriate departments and ensured customer satisfaction.

• Clarified the customer requirements, probe for and confirmed the understanding of requirements or problem. TD Bank • Greenville, SC • 07/2012 - 05/2021

Customer Service Representative

• Resolved customer inquiries regarding accounts, statements, and disputes.

• Maintained up-to-date customer records and escalated issues to relevant departments.

• Processing daily transactions for customers and reports fraudulent checks, suspicious activity, counterfeit bills, elder fraud and other unlawful activities when found.

EDUCATION

High School Diploma

Southside High School • Greenville, SC • 01/2006

SKILLS

Accounting, Adaptability, Administration, Administrative Tasks Management, Attention to Detail, Basic Math, Call Management Systems, Candidate Screening, Claim Processing, Clerical experience, Cold Calling, Communication Skills, Computer Networking, Computer skills, CRM Software, CRM System, Customer Relationship Management, Customer Service, Customer Support, Databases, Data Collection, Data Management, Documentation, Documentation Management, Documentation Review, Document management systems, DocuSign, Google Docs, Google Suite, HIPAA, iOS, Jira, Leadership, License Verification, Live chat, Live Chat, Medical Terminology, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Oracle, Order entry, Order Processing, Organization, Organizational Skills, PeopleSoft, Problem-Solving, Project management, Quality Assurance, Recordkeeping, Research, Salesforce, SAP, SharePoint, Software Proficiency, Software Troubleshooting, Teamwork, Technical support, Technical Troubleshooting, Time Management, Training &Development, Warranty Data Analysis, Windows, Workday, Workforce Management Core Competencies: AS400 &CRM Systems, Call Center Operations, Claims Processing, Complaint Resolution, Customer Service &Support, Data Entry &Reporting, Enrollment &Advising, Logistics Coordination, Multi-line Phone Systems Technical Skills: AS400, Call Center Software, CRM Platforms, Data Entry, Microsoft Office Suite

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