Operations and HR Program Manager

JAMES SMYLIE IV, M.B.A

Geographic Location: Chicago, IL

Phone Number: 217-***-****

Email: ***********@*****.***

Highly organized and results-oriented professional with extensive experience in program coordination, data management, and stakeholder engagement. Adept at leveraging a background in military and civilian roles to streamline processes, improve communication, and ensure compliance with organizational objectives.

CAREER SNAPSHOT - A versatile leader with a proven track record in administrative management, information coordination, and operations. Skilled in translating complex data into actionable insights and enhancing cross- departmental collaboration to achieve strategic goals.

SIGNATURE ACHIEVEMENTS:

- Top Achievement #1:

Reduced program documentation errors by 15% through the implementation of quality control processes.

- Top Achievement #2:

Successfully managed onboarding for 150+ recruits, ensuring a 98% compliance rate with established protocols.

- Top Achievement #3:

Designed and delivered training initiatives that increased operational efficiency by 25%.

SIGNATURE STRENGTHS & COMPETENCIES

- Leadership & Team Development

- Financial Management

- Data Analysis

- Stakeholder Engagement Customer Relations

- Administrative Management

- Process Improvement

- Strategic Planning

- Problem Solving

EXECUTIVE EXPERIENCE:

U.S. AIR FORCE NATIONAL GUARD – CHICAGO, IL OCT 2023 - OCT 2024

Human Resources Specialist - Recruitment:

- Selected to lead the implementation of enhanced data tracking methods, achieving a 20% reduction in processing time.

- Oversaw personnel documentation processes, ensuring 100% compliance with federal and organizational standards.

- Designed informational briefings for recruits, resulting in a 95% satisfaction rate and improved onboarding experiences.

U.S. AIR FORCE NATIONAL GUARD – CHICAGO, IL

MAR 2016 - OCT 2024

Personnel Administrator

- Handpicked to audit and rectify financial and personnel records, achieving a flawless audit outcome.

- Developed and implemented team-wide communication strategies, improving policy awareness by 25%.

- Streamlined interdepartmental workflows to resolve data discrepancies, ensuring uninterrupted operations.

U.S. AIR FORCE – CHICAGO, IL DEC 2019 - SEP 2022

Onboarding Coordinator:

- Appointed to oversee the onboarding process for 150+ recruits, maintaining a 98% compliance accuracy rate.

- Acted as the primary contact between applicants and recruitment teams, streamlining coordination efforts.

- Led technical training sessions to enhance data processing efficiency, achieving a 35% productivity increase.

CHICAGO BULLS BASKETBALL ASSOCIATION – CHICAGO, IL

OCT 2022 - OCT 2024

Events Sales Associate:

- Recognized for boosting customer engagement by 20% through tailored promotional activities.

- Maintained financial accuracy with a zero-discrepancy record across daily transactions.

- Built lasting client relationships, driving repeat attendance and brand loyalty.

WPD MANAGEMENT – CHICAGO, IL AUG 2019 - DEC 2019

Property Manager:

- Entrusted with overseeing financial transactions, increasing profitability by 15%.

- Resolved tenant complaints efficiently, cutting resolution time by 30% and enhancing satisfaction.

- Analyzed property performance data to support strategic decision-making, boosting tenant retention by 25%.

EDUCATION

Master of Business Administration

Northern Illinois University – Dekalb, IL

Graduation: 08/2024

Bachelor of Science in Recreation & Parks Administration Illinois State University – Bloomington-Normal, IL

Graduated: 05/2019

Associate of Applied Science in Human Resources Community College of the Air Force – Montgomery, AL

Graduated: 05/2019

CERTIFICATIONS

- Human Resources Management (Personnelist)

- Financial Management Certification (In Progress) REFERENCES

Contact this candidate