Remote Customer Service, Entry Level Data

Angela Penkalski

414-***-**** ***************@*****.***

South Milwaukee, WI

Professional Summary

Dependable and customer-focused professional with over 10 years of experience in retail, eCommerce, and customer service. Skilled in problem-solving, order fulfillment, and team collaboration. Seeking a remote customer service representative position where I can apply my strong communication, organization, and multitasking skills to deliver excellent service and support.

Core Skills

• Customer Service & Client Support

• eCommerce & Order Fulfillment

• Problem Solving & Conflict Resolution

• Cash Handling & POS Systems

• Time Management & Organization

• Inventory & Stock Control

• Team Leadership & Training

• Remote Communication Tools (Teams, Zoom, Email)

Professional Experience

• Farm & Fleet — Oak Creek, WI

eCommerce and Drive-Thru Associate September 2025 – Present

• Pick and prepare customer orders for shipping and pickup.

• Assist customers through the drive-thru and resolve order issues.

• Apply strong problem-solving skills to ensure smooth and accurate service.

• Maintain efficiency and customer satisfaction in a fast-paced environment.

• Dollar General — South Milwaukee, WI

Sales Associate / Full-Time Lead Key Carrier September 2024 – September 2025

• Provided excellent customer service and ensured a positive store environment.

• Opened and closed the store; handled cash and POS transactions.

• Supervised employees and maintained store cleanliness.

• Managed inventory, checked in vendors and deliveries, and stocked merchandise.

• Amazon — Oak Creek, WI

Package Box Handler November 2023 – March 2024

• Sorted and routed packages according to destination.

• Bundled, labeled, and prepared mail under tight deadlines.

• Ensured proper handling of packages requiring special attention.

• Farm & Fleet — Oak Creek, WI

Housewares Department Associate June 2022 – November 2023

• Greeted and assisted customers; handled complaints and inquiries.

• Managed inventory, restocked shelves, and ensured correct pricing.

• Instructed staff on handling difficult sales and maintained safety standards.

• Coordinated promotional displays and implemented department procedures.

• Walmart — Franklin, WI

Housewares Associate March 2014 – July 2014

• Greeted customers and recommended merchandise based on needs.

• Explained product features, promotions, and store policies.

• Maintained cleanliness and organization of assigned departments.

• Value Village — Saint Francis, WI

Sales Associate / Cashier September 2009 – March 2010

• Operated registers, processed payments, and handled customer inquiries.

• Maintained store appearance and completed assigned departmental tasks.

• Subway — South Milwaukee, WI

Night Shift Team Leader / Sandwich Artist June 2006 – August 2009

• Supervised staff and trained employees in food service and safety.

• Managed cash handling, deposits, and customer service operations.

• Ensured food quality and workplace cleanliness.

Education

High School Diploma — South Milwaukee, WI

References

Available upon request

Contact this candidate