Restaurant Manager with 5+ Years Leadership Experience
Resume:
DENHAM SPRINGS, LA, DENHAM SPRINGS, ***** •
****************@*****.*** • 225-***-****
JAVIER VALERIO
restaurant manager
PROFESSIONAL SUMMARY
Restaurant manager with 5+ years of experience in enhancing service efficiency and customer satisfaction. Expert in team leadership and conflict resolution, recognized for fostering a supportive and team-oriented environment. Proven track record in implementing customer feedback systems and streamlining operations to drive quality improvements and employee retention. EMPLOYMENT HISTORY
HEAD WAITER Aug 2020 - Present
La Carreta Denham Springs, LA
• Ensured exceptional service for all diners.
• Conducted daily briefings with kitchen staff.
• Conducted interviews for front-of-house positions.
• Developed comprehensive training programs for new hires.
• Utilized upselling techniques.
• Ensured special dishes were communicated clearly.
• Conducted ongoing inventory checks for premium products.
• Led post-service assessments with the serving team. TEAM LEAD Feb 2021 - Aug 2022
Wework Denham Springs, LA
• Supervised team cash handling and enforced procedures.
• Led and coached team to provide consistent, fast service.
• Trained employees to follow standard work processes and learn role-specific skills.
• Coached employees on speed and efficiency to improve team productivity.
• Developed and implemented process improvements to enhance operational efficiency.
• Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines. RESTAURANT MANAGER Jul 2024 - Jul 2025
American cruise Lines Washington, DC
EDUCATION
MASTER OF SCIENCE IN BUSINESS ADMINISTRATION 2029
Grand Canyon University Phoenix, AZ
Oversaw daily restaurant operations, enhancing service efficiency and achieving measurable improvements in customer satisfaction ratings.
Trained and mentored staff, fostering a team-oriented environment that led to noticeable gains in employee morale and retention.
Implemented customer feedback systems, strengthening guest relations and driving substantial improvements in service quality.
Streamlined inventory management processes, reducing waste and ensuring consistent supply availability for peak service times.
Recognized as the top-performing manager in the fleet for the year. COURSES
GOOGLE ANALYTICS CERTIFICATION
SKILLS
Interpersonal Communication (Expert), Conflict Resolution (Expert), Crisis Management (Expert), Cash Handling (Expert), Reconciliation (Expert), Guest Loyalty (Expert), Retention Strategies, Email Management, Online Booking, Team Leadership, Supervision, Safety Compliance, Hygiene Compliance, Project Restructuring, Inventory Management, Staff Training, Operational Efficiency, Upselling Techniques, Performance Assessment, Customer Engagement, Event Planning. LANGUAGES
Spanish (Native), Tagalog (Proficient),
HOBBIES
I love art, making connections with people, traveling, and creating new memories. Through these experiences, I've forged more connections than most.
INTERNSHIPS
SALES AGENT Feb 2024 - Apr 2024
Grit Marketing Baton Rouge
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