Operations & Client Experience Leader

Paris Cheffer

917-***-**** St. Petersburg, FL

*********@*****.*** https://www.linkedin.com/in/paris-cheffer7369/

**Professional Summary**

Motivated and detail-oriented professional with experience in administrative support and customer service. Proven ability to manage scheduling, maintain accurate records, and deliver exceptional client experiences. Seeking to leverage organizational and communication skills in a fast-paced office or operations role.

**Skills**

Client Onboarding & Success • Community Engagement • Event Planning & Logistics • CRM & Automation (Trello, Circles, Mailchimp, HubSpot) • Cross-Functional Facilitation

• Revenue Growth • Data Analysis • SOP & Systems Design

**Professional Experience**

JULO Strategy Global — Chief Experience Officer / Client Relations Manager Remote 2025–Present • Serve as primary liaison for 150+ founders from enrolment through alumni, ensuring each interaction embodies the CEO Mindset™. • Design and automate client journey maps, cutting manual admin time by 40% and raising satisfaction scores.

• Lead celebration cadence (spotlight reels, testimonials, milestone notes) driving 30% referral growth. • Track engagement metrics across cohorts, partnering with CEO and CMO to refine programming and messaging. • Produce and manage live and virtual events, coordinating logistics, speakers, and post event follow ups. Hunter Warfield — Client Relationship Executive Tampa, FL 2024–2025 • Managed executive relationships across national property portfolios; delivered quarterly business reviews and proactive issue resolution. • Built training decks and CRM dashboards, lifting client satisfaction by 18%.

National Association of Professional Insurance Agents — Coordinator, Membership & Affiliate Services Remote 2022–2023 • Developed multi-channel campaigns and events increasing member engagement by 12% and sponsorship revenue by 20%. • Sourced venues, speakers, and sponsors; negotiated contracts and delivered seamless on site experiences.

Expo Logic (Community Brands) Account Manager, Event Solutions Remote 2022 • Directed registration and badge printing operations for conferences up to 10,000 attendees; led onsite teams and logistics. • Created onboarding resources improving client self-service adoption by 25%.

Thrive DTSP — Community Manager St. Petersburg, FL 2020–2022 • Launched executive coworking space; achieved 95% occupancy through relationship led sales and community events. • Implemented CRM and billing systems, enabling automated onboarding and upsell campaigns.

BIC Graphic — Account Manager Clearwater, FL 2018–2020• Managed national promotional products accounts, generating tailored proposals and campaigns. • De-escalated issues and nurtured long-term relationships. RIS Media / Top 5 in Real Estate — Director, Member Services Norwalk, CT 2016–2018 • Designed “30 Days to Success” onboarding program, boosting member sales by 10%. • Led webinars, call center training, and event registrations for a nationwide network.

**Education**

University of Illinois, Urbana-Champaign — M.M., Opera Performance Luther College, Decorah, IA — B.A., Liberal Arts

**Certifications**

Certified Professional Insurance Agent (CPIA)

DoD Cyber Awareness Challenge

100W OPSEC

210W ICS Cybersecurity

Website

https://themcluhangalaxy.wordpress.com/

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