Versatile Logistics and Customer Service Professional

ANGELICA WHITE

Arlington Heights, IL *.********@*****.*** 224-***-****

Aug 2021 - Jul 2024

Aug 2020 - Feb 2022

Feb 2020 - Jun 2020

Oct 2019 – Feb 2020

Sep 2017 - May 2018

Mar 2014 - Dec 2015

WORK EXPERIENCE

Local Intermodal Class A Truck Driver

J.B. Hunt Transportation

Communicated clearly with dispatchers, customers, and other team members regarding delivery schedules, potential delays, and any issues. Provided timely updates on the status of deliveries. Applied excellent customer service skills when representing the company and interacting professionally with customers. Handled inquiries, addressed concerns, and ensured delivery meets customer expectations. Demonstrated problem-solving skills while encountering unexpected challenges.

Customer Service Call Center Representative

Live Ops Inc

Responded promptly to inquiries, providing accurate information. Acquired extensive product knowledge to assist clients effectively. Resolved customer complaints with empathy and professionalism. Maintained meticulous customer records. Retail Store Associate

Walgreens

Delivered exceptional customer service. Facilitated sales assistance and addressed inquiries. Operated cash register efficiently.

OTR Class A Driver

Schneider National, Inc.

Communicated heavily with the terminal manager.

Applied customer service skills when dealing with customers as the first point of contact upon delivery. Security Agent / Supervisor

U.S. Security Associates, Inc.

Monitored CCTVs and oversaw all communications. Implemented strict access control measures. Directed crisis management efforts.

Armored Service Technician

Dunbar Armored

Drove an armored truck to transport money and valuables. Guarded money and valuables during transit. Built great customer service with customers. Used logic and reasoning to identify solutions. 2024 -Present

2010

EDUCATION

Southern New Hampshire University

Criminal Justice (AS)

Honors: President List

GPA(3.7/4.0)

Westside Holistic Leadership Academy

High School Diploma

(Required 3 months to receive diploma

transferred from previous high-school).

SKILLS

Cisco Asa - Received certification via

NetworkLessons.com in configuring NAT, PSEC/

SSL,VPN, ASA Firewall, Antconnect remote VPN, and

VLANS.

GPS System - Skilled in using Orbcomm ELD and

Samara ELD from previous training with JB Hunt

Transportation.

Invoicing - This skill was used while employed with Liveops, Inc using Excel spreadsheet.

Microsoft Word - This is a skill and program that Ive used for over 20 years. The proficient level is advanced. Microsoft Excel - During my tenure at LiveOps, Inc I used Microsoft Excel to invoice customers data,

payments and daily log. The proficient level is

intermediate.

Microsoft PowerPoint - This skilled is used weekly as I am a student utilizing this program for varies school projects. This skill has been used for over 20 years and the level is advanced.

Microsoft Outlook - While using this program, I utilized it in varies positions to send important emails, manage schedules, send group emails and task for upcoming meets. Although used quite often, the proficient level is intermediate.

CERTIFICATIONS AND LICENSES

CDL Class A - Received CDL A license in 2019

Google IT Support Professional Certificate 2023 - Received certification of completion via Cousera.

Sales and Operations CRM 2023 - Received certification of completion via Cousera.

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