Stephanie Brown - Remote Customer Service Leader and Support
Resume:
Stephanie Brown
Ocala, FL *****
****************@*****.***
Professional Summary
I'm a talented leader offering top-notch ability in my career path. Very successful at being trained and monitor, always looking to maintain and improve my working experience. Lastly, I'm Self-sufficient Dedicated
Ambitious
Determined
Reliable.
Dependable
Work Experience
Roadside Assistance Agent
Agero Inc-Remote
March 2025 to October 2025
Provide customer service, sales, or technical support in a fast-paced environment. Able to assist with escalated issues by ensuring that their needs are met promptly and effectively. Support clients in understanding and navigating self-service tools to minimize dependency on direct support.
Own and manage contracts renewal and processing in a timely manner. Assisting with Intake, Dispatching,Solutions,Enterprise Rental,and Ect… Remote Customer Service Representative
TEKsystems
October 2024 to January 2025
• Provided expert guidance to consumers on local plan options, enhancing their understanding of available choices.
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening.
• Posting guarantor payments from clients.
• Answer inbound customer calls to resolve customer issues, requests and questions.
• Use Microsoft software to provide accurate, valid and complete information.
• Provided Technical Support for online services and chat communication.
• Work in AWS
• Used VPN and Workstation.
Remote Customer Service Representative
Lingo Staffing-Chesterfield, VA
November 2019 to August 2024
• Provide outstanding customer service via phone, chat, or email. *Addressing customer inquiries, resolve issues, and offer solutions
• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• taking inbound calls from patients regarding their medical invoice, answering questions and accepting payment
• Handle and resolve customer complaints or concerns
• Process applications for health care services
• Maintain customer records by updating account information
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicaid Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
• Working from hom
Customer Service Associate
PAVCO Furniture-Ocala, FL
October 2014 to April 2019
• Interact with Customers through the entire sales/quoting process.
• Monitor ship dates, track orders through manufacturing and ones that have been shipped, collect payments, and handle any customer service issues.
Job Duties and Responsibilities:
• Sales support for sales team
• Prepare Quotes using Quote works Software
• Serve customers by providing product and service information and resolving product and service problems.
• Maintain custom records by updating account information
• Maintain product records by updating product information
• Check orders from sales representatives for errors.
• Prepare shipping documents and shipping approvals from customers.
• Handle Certificates of Insurance and other documents needed by sales team.
• Provide freight information for Sales team and Clients.
• Handle compliance with Management Company programs.
• Ensure customer can receive order prior to creating Manufactured Work Order
• Cash handling, credit cards, and checks and collecting experience.
• Provided assistance to clients.
• Answered phone, made outbound calls,emails and assisted clients with changes.
• Assisted customers in person.
• Created customer appointments.
• Maintained up-to-date knowledge of customer accounts.
• Explained products and benefits.
• Also used fishbowl
Customer Service Billing and Eligibility Associate Sutherland Healthcare Solutions-Coral Springs, FL
March 2006 to September 2014
• Responsible for completing and processing applications for healthcare coverage and Redetermination of their healthcare also provided Disenrollment when needed based on the eligibility to dis enrolled.
• Probably confidentiality assisted all health information as required by HIPAA and PPI guidelines ensuring compliance.
Ask discovery questions regarding customer needs and wants and presenting solutions to save customers from disconnecting service and dis enrollment.
• Did technical support for application and login and out support services
• Interacted with customers via telephone, email, online chat.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Used Epic system.
• Used Oracle
• Assist with specifications and implementation of new plan for renewal and assisting clients adding on new plans (setting up benefit plans with multiple tiered pricing structures).
• Reports, policies, and procedures that relate to benefits administration and service.
• Maintain data integrity and system functionality of all benefits information.
• Responsible for performing benefits analysis, validations, and audits to ensure quality control and adherence to established procedures.
• Resolve client inquires, provide relevant information.
• Ensures proper triage, escalation, and effective resolution of all inquiries.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform billing assistance when needed for retro,refunds and past due balances concerns. CSR - Customer Service Representative
Education
High school diploma or GED
Whiddon Rodgers Education Center-Coconut Creek, FL September 2001 to June 2003
Some college
High school diploma
Skills
• Direct sales
• Organizational skills
• Epic
• Live Chat
• Jira
• Google Suite
• Phone etiquette
• 5G
• Filing
• Call Center
• Office experience
• Microsoft Word
• Medical office experience
• Clerical experience
• Vehicle battery repair
• Avaya
• Contracts
• Working with people with disabilities
• Revenue cycle management
• SOX
• Athenahealth
• Family planning
• Medical billing (10+ years)
• Assembly
• Customer complaint resolution
• Equipment repair
• Research
• Data collection
• Manufacturing
• Microsoft Outlook
• DSL
• Marketing
• Collections
• Presentation skills
• Microsoft PowerPoint
• Analytics
• Software sales
• Microsoft Publisher
• Microsoft Office (10+ years)
• SDLC
• Google Docs
• Customer support
• English
• SAP
• Technical Support
• Mechanical knowledge
• Computer operation
• Benefits Administration
• B2B sales
• Call center agent experience
• Ethernet
• Driving
• Leadership
• Cardiology
• Electrical experience
• Oracle (6 years)
• Tax accounting
• Grammar Experience
• Appointment scheduling
• Pricing
• Warm calling
• Telemarketing
• Debits & credits (10+ years)
• Negotiation
• Customer Care
• HVAC
• E-commerce
• Windows
• VPN
• AWS
• Time management
• Accounting
• IDS
• System administration
• Medical administrative support
• Plumbing
• Team management
• Alignment
• Administrative experience
• Hospitality
• Analysis skills
• SONET
• Systems & applications support
• Medicare
• Restaurant experience
• EMR Systems
• Cabling
• Zendesk
• Microsoft Teams
• Retail math
• Computer literacy
• Hotel experience
• Technical Proficiency
• Medical Terminology
• Freight Experience
• Communication skills
• Software troubleshooting
• Front desk
• Typing
• Writing skills
• Salesforce
• Multi-line phone systems
• CRM Software
• Help desk
• Customer Service
Languages
• English - Fluent
Certifications and Licenses
Certified Notary Public
Driver's License
Contact this candidate