Administrative Professional with Federal Expertise

JASMINE SMITH

Upper Marlboro, MD 202-***-**** *******.********@*****.***

Security Clearance: Interim Active (Former Secret Clearance)

PROFESSIONAL SUMMARY

Dynamic and highly resourceful administrative and operations professional with over 14 years of progressive experience supporting executive-level leadership across federal contracting, the U.S. Department of State, and the private sector. Adept at managing confidential information, coordinating complex logistics and travel, overseeing procurement, and maintaining high-functioning office environments. A natural communicator, skilled in event coordination, community engagement, and cross-functional collaboration. Currently pursuing a degree in Cybersecurity with a strong technical foundation and commitment to service excellence.

CORE COMPETENCIES

• Executive & Administrative Support

• Federal Government Contracting & Clearance

• High-Level Scheduling & Calendar Management

• Supply Chain & Logistics Coordination

• Budget Tracking & Procurement (ILMS, Ariba)

• Event Planning & Outreach Coordination

• Travel & Visa Processing (Domestic/International)

• Customer Service (Zendesk, HubSpot, Slack, Notion)

• SharePoint Microsoft Office Suite GFMS AS400 Momentum

• Technical Equipment Management VTC Support

PROFESSIONAL EXPERIENCE

Remote Customer Service Representative - Kaiser(April 2024-present

Responsibilities:

Managed appointment scheduling and coordinated with healthcare providers to ensure prompt and accurate appointments.

Handled patient registration processes and verified insurance details to ensure eligibility and coverage.

Provided support to patients by answering inquiries regarding healthcare policies, services, and benefits.

Ensured exact maintenance of patient records ( EHR), processed insurance claims, and worked with insurance companies to resolve discrepancies.

Responded to customer issues or inquiries related to health insurance plans, providing clear and exact information on coverage, claims, and billing.

Key Skills:

Strong Communication Skills: Able to communicate clearly and effectively, both verbally and in writing, with patients and healthcare providers.

Customer Service Expertise: Proved ability to identify and resolve patient issues promptly, ensuring a prominent level of patient satisfaction.

Healthcare Knowledge: Proficient in medical terminology, insurance protocols, and understanding of healthcare procedures.

Remote Work Experience:

Provided consistent and efficient customer service remotely, supporting high productivity in a work-from-home environment.

Dynamic Services – Administrative Assistant

Upper Marlboro, MD June 2023 – March 2024

• Serve as the primary liaison between the Director, Chief, and external stakeholders.

• Coordinate and lead client presentations, preparing proposal decks, budgets, and VTC logistics.

• Organize community outreach events, securing donations, accommodations, and handling all planning across state lines.

• Maintain communication with Texas-based shelters, ensuring adequate supplies for children and families.

• Utilize Zendesk, Slack, HubSpot, and Notion to provide virtual customer support to clients and partners.

State Farm Agent – Office Manager / Customer Support

Greenbelt, MD May 2022 – May 2023

• Directed front-office operations and daily team briefings to support a high-volume insurance agency.

• Handled confidential client data within ECRM systems and ensured up-to-date account records.

Nations Parking – Parking Manager

Washington, DC Mar 2020 – Apr 2022

• Supervised valet team operations across high-traffic locations; oversaw AS400 reporting and reconciliations.

• Managed all end-of-month financial reporting and daily service operations.

U.S. DEPARTMENT OF STATE EXPERIENCE (via multiple contractors)

E9 Corporation – Executive Administrative Assistant

Washington, DC Jul 2014 – Nov 2014

• Served as Office Management Specialist and lead administrative liaison for the Director, Bureau of Information Resource Management (IRM), Office of External Affairs (EA).

• Managed Director’s calendar, WAR reports, meetings, and correspondence.

• Coordinated logistics for events, VIP visits, and travel (including SF-182 and diplomatic visa arrangements).

• Oversaw fleet vehicle use, IT maintenance scheduling, SharePoint site updates, and timekeeping.

Henderson Group – Administrative Assistant

Washington, DC May 2011 – Sep 2013

• Supported Bureau of Administration/Logistics Management in coordinating office moves, procurements, and conference planning.

• Maintained GFMS invoicing, Ariba procurement, ILMS tracking, equipment inventory, and work order statuses.

• Arranged domestic and international travel, visas, and diplomatic passport processing.

• Delivered high-level support to the Director and branch chiefs, including WAR editing, briefings, and logistics.

Federal Management Systems – Administrative Assistant

Washington, DC Feb 2010 – Apr 2011

• Liaised with the Office of Language Services on all administrative and logistical support.

• Scheduled travel, handled parking coordination, and maintained logs and correspondences.

• Reviewed and processed both incoming and outgoing communications for format and policy adherence.

EDUCATION

Pursuing – Bachelor’s in Cybersecurity (In Progress)

High School Diploma – Tall Oaks Vocational High School, 2009

TECHNICAL TOOLS & PLATFORMS

ILMS GFMS Ariba Momentum AS400 SharePoint Zendesk HubSpot Notion Slack Microsoft Office Suite Google Suite Adobe

SECURITY CLEARANCE

• Interim Clearance: Active

• Secret Clearance: Held through the Department of State

NOTABLE STRENGTHS

• Trusted with sensitive data and confidential operations at multiple federal agencies.

• Demonstrated history of stepping into leadership roles during staff transitions or under pressure.

• Ability to manage multiple competing priorities while maintaining excellence and professionalism.

REFERENCES AVAILABLE UPON REQUEST

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