Versatile Manager with Service & Operations Expertise
Resume:
Marcus Price
Management
High Point, NC
*************@*****.***
To pursue a challenging position in Customer Service, Management, and/ or Administration that will allow me to utilize my vast knowledge and experience, while allowing me the opportunity for professional and personal growth.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Self Employeed Bartender
Privately-Owned - North Carolina
January 2014 to Present
Serve and make alcoholic beverages Private Parties, Holiday Gatherings, Weddings, and Corporate Events.
Assembly Line Worker
Comfort Bilt - Mocksville, NC
January 2018 to January 2019
• Be a source of information and support for personnel.
• Identify potential work environment problems or inhibitors.
• Forward comments/concerns of personnel to supervisor.
• Evaluate performance and act in a timely fashion. (Reviews, warnings, etc…)
• Ensure completion of all training requirements.
• Assign personnel to specific jobs on a daily basis and ensure proper rotation.
• Promotes workplace safety by assuring universal precautions and safe work practices are used, assures fire/safety/disaster plans are established and communicated to all department personnel, participates in risk management assessments, maintains security and/or corrects unsafe working conditions, equipment repair and maintenance needs. Performs accident investigations as required and promotes the health and wellness efforts of the company. Gives positive feedback to those excelling in the area of safety and participating in the many opportunities to get involved.
• Ensure products produced meet quality standards.
• Ensure departments operate at acceptable efficiency levels.
• Ensure all equipment and machines are kept in working order.
• Control scrap at acceptable levels.
• Recommend improvements to current processes.
• Submit daily hours of personnel.
• Approve daily hours of personnel.
• Assume the responsibilities of the Supervisor in his/her absence.
• Work within the department.Complete other duties and responsibilities as assigned.
• Must abide by all Comfort Bilt policies.
• Must be courteous and maintain a good working relationship with supervisors and co-workers. Real Time Analyst
Alorica - Greensboro, NC
May 2017 to December 2018
*Responsible for real-time management of resources to ensure the correct number of agents, at the right times, are in their seats ready to answer the forecasted volume of incoming calls. Responsible for managing queues for Verizon Care and Inside Sales.
*Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests
*Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Customer Service Representative
Alorica - Greensboro, NC
October 2016 to December 2018
Sales Representatives, Floor Support
Consistently top sales agent averaging 67K monthly Customer Service Representative/Sales Associate/Cash Management/ Receptionist
Dillard's - High Point, NC
August 2013 to November 2016
• Management of the cash room and assisting with deposits and change orders.
• Customer service/ assistance in all aspects to include diffusing situations, quality assurance of merchandise, merchandising of products and styling of mannequins and displays, and cash handling.
Assistant Manager/Payrolls/Marketing/Scheduling
Hardee's - Greensboro, NC
July 2007 to February 2014
• Selected, trained and managed a day to day staff of 20+ employees, coordinated and managed deliveries, inventory, scheduling, payroll and overall flow.
• Responded to and resolved customer disputes, flow management & train at other district stores the employees.
Independant Consultant/Contractor
High Point Enterprise - High Point, NC
January 2010 to October 2013
• As an independent consultant/contractor, I hired employees, payroll, taxes, andamend returns.
• To fulfill newspaper delivery employees and schedules, managed all routes and increased my route demographic and profits by selling subscriptions.
• Increased my client base by 400% within my first quarter of operations.
• Oversaw all aspects of AR to ensure minimal past due accounts by consistently achieving a 95% recovery rate.
Education
Bachelor's in Law
Forsyth Technical Community College - Salem, NC
June 2012 to January 2016
Associate in Law
Davidson County Community College - Lexington, NC
December 2008 to June 2012
High School Diploma
Thomasville High School - Thomasville, NC
2005 to 2009
Skills
Restaurant Server (7 years), Waitress (10+ years), Hostess (10+ years), Busser (10+ years), Barback
(7 years), training (10+ years), Scheduling (10+ years), Payroll (10+ years), Word (10+ years), Inventory (8 years), Operations (10+ years), Microsoft Word (10+ years), Inventory Management (7 years), Account Management (10+ years), Human Resources (9 years), Business Analysis (7 years), Billing (8 years), Budgeting (8 years), Customer Service (10+ years), Change Management (8 years), Data Analysis (9 years), Data Entry (10+ years), Excel (10+ years), Event Planning (5 years), Employee Relations (10+ years), Financial Analysis (9 years), Filing (10+ years), Fax (10+ years), Hiring (10+ years), Inventory Control (8 years), Inventory Management (8 years), Key Account Management
(9 years), Leadership Development (10+ years), Marketing (10+ years), Networking (10+ years), Negotiation (10+ years), Office Management (10+ years), Operations Management (10+ years), Organizational Development (8 years), Public Speaking (10+ years), Project Management (10+ years), Powerpoint (10+ years), Quality Control (10+ years), Quality Assurance (10+ years), Recruiting
(10+ years), Risk Management (8 years), Relationship Management (10+ years), Receptionist (9 years), Research (9 years), Sales (10+ years), Strategic Planning (8 years), Training (10+ years), Team Building (10+ years), Typing (10+ years), Teaching (10+ years), Vendor Management (10+ years), Vital Signs (4 years), Windows (10+ years), Wordpress (10+ years), Web Design (8 years) Certifications/Licenses
ServSafe
Food Handler
First Aid CPR AED
May 2018 to May 2020
First Aid Responder: CPR & AED Trained with OSHA By American Red Cross. Additional Information
Skills
● 7+ years Management Experience & Office Experience
● Teambuilding & Supervision
● Staff Development & Training
● Accounts Payable/Receivable
● Bookkeeping & Payroll
● Records/ Inventory Management
● Proficient in Microsoft Office Suite, ADP and Windows
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