Data Entry Specialist with Remote Support Expertise

Veronica Lewis

Email: **************@*****.***. Phone: 708-***-****

Professional Summary

Remote Customer Support Specialist and Administrative/HR Representative with strong experience delivering exceptional service, resolving complex issues, and supporting operations in fast paced environments. Adept at handling high volume inquiries, remote system troubleshooting, HR processes, onboarding, documentation, and workflow management. Holds a Bachelor’s Degree in Computer Science from the University of Illinois (Urbana Champaign), bringing strong technical skills, problem solving ability, and IT understanding to customer experience and administrative support roles.

Skills

Remote customer support & troubleshooting

Customer service architecture & workflow design

HR administration & onboarding

Employee relations support

Ticketing systems (Zendesk, Freshdesk, Jira)

CRM tools (Salesforce, HubSpot)

Technical support (software navigation, account setup, password resets)

Data entry & records management

Email & chat support

Conflict resolution & escalation handling

Scheduling & calendar management

Strong written and verbal communication

Problem-solving & analytical skills

Professional Experience

Remote Customer Service Support Specialist

Various Online Platforms Remote2021 – Present

Provide remote customer support via phone, chat, and email for high volume clients.

Troubleshoot account issues, product problems, and technical concerns using diagnostic tools.

Maintain 95%+ customer satisfaction score and meet weekly resolution targets.

Use CRM and ticketing systems to track cases, escalate issues, and document all interactions.

Train customers on navigating digital products, online accounts, and software interfaces.

Customer Service Architect

Freelance/Contract Remote & On Site2019 – 2021

Designed customer service workflows to improve response time and support efficiency.

Helped companies structure their support channels (chat, email, phone) for smoother customer experiences.

Created scripts, templates, and training documents for customer service teams.

Analyzed customer pain points and recommended system improvements.

HR Administrative Representative

Administrative & HR Support Roles Hybrid/Remote2017 – 2019

Assisted HR department with onboarding, employee documentation, and compliance tasks.

Processed new hire paperwork, background checks, and HRIS data entry.

Scheduled interviews, coordinated meetings, and communicated with candidates.

Handled employee questions on policies, payroll, benefits, and company procedures.

Organized digital files, tracked attendance, and supported HR reporting.

Education

Bachelor’s Degree in Computer Science University of Illinois,

Technical Knowledge

Microsoft Office (Word, Excel, Outlook)

Google Workspace

Slack, Zoom, Teams

Software troubleshooting

Basic programming knowledge (HTML, CSS, Python, SQL)

System navigation & technical documentation

Certifications

Customer Service Fundamentals

Remote Work Professional

HR Support/Administrative Support Basics

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