Office Manager

Sara L. Alton

** *** ****** **

Massillon, Ohio *4646

****.********@*****.***

T. 234-***-****

Qualifications:

Front Office manager with over 10 years experience in office management, delegation of various office duties and tasks, including inventory control. Possess a knack for perfection and amazing customer service skills.

Work History

January 2023 - Present

Big L's Repair Shop

Office/ Parts Manager

Responsibilities include writing work orders for vehicle repairs, pricing parts and equipment through partner parts stores, picking up the ordered parts, forging a great relationship with clients, positive attitude, keeping the office area clean, stocked and maintained. Great communication skills.

October 4, 2021- January 2023

Hendrickson Navarre

Assembler

July 2021—September 2021

Hilton Embassy Suites

Front Office Receptionist

Provide top notch customer service, create new or improved office processes and spreadsheets. Switchboard operation.

2014– Present

Owner, Sarandipity’s Cake Creations

Created and developed my own recipes, fillings and icings. Organized social media, websites, ordering, customer stats. I pride myself in excellent client service and amazing creations.

2011-2013

Best Western Plus Inn and Suites, North Canton, Ohio

Front Desk Staff

Provide over the top guest service, organize arrivals/departures, maintain guest ledgers, liaise with all other departments to anticipate guest needs.

2007-2009

Cambria Suites, Green, Ohio

Executive Housekeeper

Schedule and organize the daily cleaning and upkeep of modern, sophisticated guest rooms, pool and other public areas. Supply incredible guest services. Inventory all guest room amenities and goods. Room inspection and cleaning. Interview, hire, train and maintain outstanding employees. Top survey scores earned monthly bonuses for myself, which was shared with housekeeping staff.

2006-2009

Holiday Inn, Hudson, Ohio

Front Office/ Guest Services Manager

Manage hotel front office personnel training and scheduling. Coordinate weekly staff meetings and address and hotel revenue and projections. Recruit, train and orient front desk staff, including shuttle drivers. Inventory control.

2004-2006

Holiday Inn, Akron/Fairlawn, Ohio

Front Office Manager/ Night General Manager

Maintain, organize and schedule front desk and night audit staff of 6-7. Trained front desk staff in the courteous and professional delivery of first-class guest service in line with hotel standards. Coached front desk staff in top-notch reservation sales using the Signature Reservation Sales technique. Accountable for superb guest satisfaction results. Orchestrate shuttle services for guests. Assist sales with group block input. Compiled high service scores.

2003-2004

Holiday Inn, North Canton, Ohio

Guest Services Representative

Deliver marvelous guest service, including check in/out and reservation sales. Accountable for guest impression upon arrival and departure. Oversee cash count. Within 6 months, I was left to oversee the entire front desk staff while the Front Office Manager took a 2 week vacation.

Education

Stark State College

1996, Social Services

2003, Microsoft Office Certification

Volunteer Experience

2018– Present

Canton City Health Department, Liaison to underserved communities

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