Dynamic Team Lead - Engineering Maintenance & Technical Support
Resume:
Henry Clay
Group Leader
**@**********.***
Novi, United States
linkedin.com/in/henryfclay
Dynamic Team Lead with over 6 years of progressive experience in engineering maintenance and technical support. Proven expertise in orchestrating people-centric operations, managing teams of 10-15, and supporting 200+ advisors globally at Rivian Automotive. Architect of automated reporting systems and feedback initiatives that reduced turnover by 18%. Committed to enhancing operational performance while fostering team development. Ready to drive impactful solutions in engineering maintenance and technical support environments. WORK EXPERIENCE
Rivian Automotive
North America & Europe, United States 12/2021 – Present Team Lead, Service Support Operations
Directed people-centric operations for Rivian’s national Service Support Center, directly overseeing 10–15 employees and supporting 200+ advisors globally.
Collaborated with HR leadership to synchronize operational performance with engagement and compliance initiatives.
Mentored and cultivated emerging leaders, fostering measurable improvements in performance and morale. Partnered with HR and Legal to facilitate leave, accommodations, and workforce planning. Engineered automated reporting dashboards, enhancing visibility into development and engagement metrics. Instituted feedback and recognition systems resulting in an 18% reduction in turnover. Apple Inc.
Troy, Michigan, United States 10/2016 – 12/2021
Genius & People Support Specialist (COVID-19 Task Force) Progressed through Apple’s technical and people operations roles, culminating in leading pandemic response efforts.
Assisted 400+ employees with benefits, leaves, and accommodations while ensuring HIPAA compliance. Revamped leave workflows, reducing processing times by 30%. Counseled management on communication, engagement, and remote policy transitions. Sedgwick
Southfield, Michigan 05/2016 – 12/2018
Disability Advocate Level 2, FMLA & Leave Administration Oversaw complex disability, FMLA, and workers’ compensation claims for Fortune 500 clients. Administered 300+ active claims monthly while maintaining 100% compliance with HIPAA and ERISA regulations.
Collaborated with HR teams at Ford, GM, and DaVita to enhance employee experiences. Enhanced claim closure accuracy and timelines by 15%. SKILLS
7-Eleven Inc.
Auburn Hills, Michigan 01/2011 – 05/2016
Store Manager
Supervised operations for a high-volume retail site, applying LEAN principles and employee engagement strategies.
Recruited, trained, and mentored employees, achieving a 20% reduction in turnover. Launched recognition and compliance training programs that improved retention and safety. Walt Disney World Resorts
Orlando, Florida 07/2010 – 01/2011
Concierge
Achieved promotion to Concierge for exceptional performance; supported PMS rollout and trained new associates.
Verizon Authorized Agent
Commerce Twp, United States 11/2004 – 07/2010
Manager
Championed hiring, onboarding, and policy compliance across multi-location operations. GameStop
Southfield 07/1999 – 11/2004
Manager
Championed hiring, onboarding, and policy compliance across multi-location operations. EDUCATION
Oakland University
Rochester, United States 01/2010 – 12/2019
Bachelor of Science - General Management, Minor in Management Information Systems Talent Development Leave & Disability Management Workforce Planning HR Policy & Compliance HR Technology (Workday, PRISM, Gemini, ChatGPT, Excel) Employee Relations Performance Coaching Change Leadership Engagement & Retention Cross-Functional Partnership Maintenance Project Management Team Management CERTIFICATES
Transformational Leadership
Project Management (PMI)
Change Leadership
Collaborative Leadership (NASBA)
Leadership through Feedback
Mastering Organizational Chaos
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