Seasoned Customer Service Professional, 20+ Years Experience

CYNTHIA A GRAY

HARKER HEIGHTS, TX ***** 254-***-**** ***********@*****.***

• Time management • Attention to detail

• Data entry • Customer relations

• Call center experience • Professional telephone demeanor

• Customer service • Order processing

• Documentation • Clerical support

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Budget Variance Analyst, 03/2020 - Current

Oasis Marketing Solutions – Pearland, TX

Researched more than 40 leads per day for client.

Verifying employment and residence.

Proven ability to learn quickly and adapt to new situations.

• Organized and detail-oriented with a strong work ethic.

• Self-motivated, with a strong sense of personal responsibility. Customer Service/Tech Support, 07/2014 - 02/2018

Blackboard Student Services – KILLEEN, Texas

• Incoming call center

• Data entry and replacement orders

• Technical support for online students in K12, college as well as faculty Skills

Professional Summary

Work History

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed time efficiently in order to complete all tasks within deadlines.

• Organized and detail-oriented with a strong work ethic. Store Manager, 08/2011 - 06/2014

Cefco-Fikes Inc. – TEMPLE, Texas

Managed 10-15 employees

• Store ordering

• Payroll

• Sales analysis and inventory control

• Customer service

• Stocking and cleaning

Store Manager, 06/2007 - 08/2011

Mickey's #5 – KILLEEN, Texas

• Managing 10-12 employees

• Scheduling

• Payroll

• Customer service

• Ordering and stocking

• Led and developed a high-performing team through training, motivation, and performance management. Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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