Client Services & Travel Coordination Specialist
Resume:
**********@*****.***
Copperas Cove, TX 76522
Skills
Travel arrangement coordination.
Travel business relationship.
Critical thinking
Client needs assessment
Client networking
Assignment of benefits
Relationship management
Travel bookings processes.
Transportation methods
Salesforce
Patient Care Coordination
Patient Scheduling
Patient Records Management
Organizing Physician Orders
Medical Chart Documentation
Scheduling Appointments
Clinical Data Entry
Physicians' Orders
Qualified In Patient Transport
Medical Terminology Knowledge
Filing And Recordkeeping
Critical Thinking Skills
Strategic Planning
Attention To Detail
HIPAA Compliance
Mobility Assistance
Education And Training
02/1988
Medical Records
Killeen, TX
04/1983
Wire system installer/Switchboard Operator school
Fort Gordon, GA
06/1977
Brentwood High School
Brentwood, NY
ALLENANIA ROUSE
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Experience
Cencora- Customer Support Specialist
Copperas Cove, Tx 76522
08/05/2.24 To Present
Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local area.
Updates existing customers on any new programs, promotional activity, products, and services, as well as inquiries, and assists with any current issues or unresolved problems. Assists with customer problems such as missed shipments, price adjustments, and back orders; continually strives for prompt resolution. Works with field sales associates in coordinating special orders, accepting quotations, typing, and making manufacturer calls.
Works with warehouse associates, customers, and field sales associates to ensure the order process runs smoothly. Process all customer phone, fax, mail, e-mail, and verbal orders. Responsible for providing accurate answers to questions and complaints regarding products and services; if unable to assist, escalate customers to Customer Service Supervisor courteously. Perform data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
Assists customers with back orders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices, and availability, and maintains current open order reports. Communicate with all departments within the Distribution Center and field sales associates. Serves as liaison between customers and field sales associates. Make suggestions and recommendations to the Supervisor to improve customer service operations continually. Comply with all appropriate policies, procedures, safety rules, and regulations.
Veterans' Healthcare System - Patient Support Specialist
Temple, Texas 76502
08/2001 - 02/2016
As a patient support specialist, I must assemble, break down, and manage patient charts and records.
Schedule, reschedule, and confirm appointments for patients, coordinating with healthcare providers to ensure timely and efficient care.
Transcribe doctors' and nurses' orders, entering them into the system and ensuring proper documentation.
Seek clarification for illegible or illegal orders.
Document patient notes as directed by ordering physicians and nurses.
Process urgent/ stat and now orders promptly.
Follow all discharge protocols for patients and their charts.
Arrange patient and chart transport.
Process billing and payments, explain charges to patients, and set up payment plans, or financial assistance programs as needed.
Navigate and use EHR software.
Knowledge of Medical Terminology
Beneficiary, Travel Coordinator
Goal-oriented travel coordinator
Successful at operating in a fast-paced, high-volume environment to handle the needs of more than 500 monthly travelers.
Well-versed in coordinating simultaneous tasks with strong attention to detail and focus on quality.
Great skills in oral and written communication, active listening, and analytical problem-solving skills
Consulted with internal and external clients to assess travel requirements, such as travel pay reimbursement for trips to and from approved health care appointments.
Reviewed, input, and paid invoices for travel-related services.
Maintained thorough and accurate records of transactions.
Provide special modes of transportation, such as ambulances, air ambulances, wheelchair vans, or other vehicles specially designed to transport disabled persons.
Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Complied with company standards while preparing internal, informal and official documentation.
Notified traveling personnel of constraints such as luggage limits and insurance requirements.
Contributed ideas, decision-making skills, and good judgment to achieve objectives.
Identified and initiated problem resolution by updating and delegating actions to teammates or leadership.
Live Ops Agent Services, LLC - Customer Service Representative
Redwood, California 94065
03/2002 - 06/2007
Taking inbound and outbound calls, completing all chats and e-mails
Selling products and placing orders, providing information, resolving problems, and escalating issues as needed
I have extensive knowledge of the company's product/ service and its policies.
Researched and used available resources to handle customer inquiries and complaints.
Enhance customer experiences by understanding the customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver
Uses independent decision-making skills and sound judgment to impact company success positively.
Takes calls from customers, answering questions or addressing any concerns they may have.
Managing a substantial amount of inbound and outbound calls promptly
Providing personalized and courteous customer service
Responsible for keeping records of information received in conversations and logging it into the call center database.
Salesforce, Slack, S2K.
Scott and White Clinic - Medical Records Clerk
Killeen, Texas 76543
08/1989 - 12/1993
Prepared patient charts by gathering information and documents from patients.
Perform file system and database management.
Ensured that the medical records were organized, accurate, and complete.
Create digital copies of paperwork and store the records electronically.
Processing the records for admitting and discharging patients
Understanding medical terminology used in patient records and medical documentation.
Navigate and use EHR software.
Handle sensitive health information in compliance with HIPAA regulations.
United States Army - 36C Wire System Installer/Switchboard operator
04/1979 - 04/1983
Perform operator and organizational maintenance on wire and cable systems.
Climb poles and assisted in the construction of tactical cable/wire and pole lines; operated manual and motorized cable construction equipment and motor vehicles as required; performed operator and organizational maintenance on cable lines containing repeaters, restorers, voltage protective devices, telephones, test stations and telephone substation equipment; performed tests on cable communications systems to insure the quality; tests faulty circuits to detect and locate line troubles, maintenance on assigned equipment.
Installed, operated, maintained, and supervised wire and cable communication systems and auxiliary equipment; connected, operated, and performed operator maintenance on the multi-cord common-battery manual, semi-automatic and automatic telephone switchboards and auxiliary equipment; assisted in the emplacement of mobile switchboards; performed related administrative functions in telephone central office; employs operator procedures to obtain caller's request and makes necessary connections, places long distance calls and monitors circuits to assure completion of calls through successive exchanges, circuit checks to ascertain proper functioning of circuits; reads traffic and cabling diagrams, responds rapidly and resourcefully to high priority and emergency requests.
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