Senior IT Project Manager - PMP - SAFe Agilist - ITIL
Resume:
Glenn Alan Trujillo PMP
Scrum Master / SAFe * Agilist
Deer Park, TX 77536 USA
*****.****.********@*****.***
+1 (832) 713- 3306
Dear Employer:
Please consider this cover letter as my formal application, presenting my background and experience. My resume is included below for your review and begins on page 2 of this document.
I have over 28 years of experience in all aspects of IT Project Mgmt. – this includes both Agile / Scrum & Waterfall methodologies - and IT Service Delivery (Mgmt. of IT: Vendor, Assets, SLAs, Infrastructure, Apps), both domestically and internationally. This includes working onsite & remotely with direct reports, vendors, and customers internationally.
I am heavily steeped in IT Project Management, holding valid certifications in Agile SAFe 5, PMP, ITIL Foundations v3, as well as Six Sigma White & Green Belt designations.
I have thorough knowledge of the processes and procedures of working in an IT/IS corporate environment. I very much enjoy working and collaborating across corporate divisions, departments, and platforms, as well as working and interacting across cultures.
Languages: I am 100% fluent in both English and International Spanish.
For reference, please find listed below my work history and experience to date:
PSA BDP International (4/2021 - 12/2025): Sr. IT Project Manager – Infra & Apps
Chevron (4/2018 – 9/2020): Sr. IT Project Manager – Fiber Optics App Dev Project
American Messaging Systems (8/2017 to 2/2018): Sr. IT Project Manager – Infra & Apps Dev
•Inchcape Shipping Services (Feb 2015 to March 2017): Regional IT Manager
•Halliburton/AT&T (July 2012 to Feb 2015): Global IT SLA Manager
•BHP Billiton Americas (12 years): IT Ops Mgmt.; IT Service Delivery Mgmt.:
•Houston, TX; Santiago, Chile; Rio de Janeiro, Brazil
•LT Americas S.A.S –- IT Director: Gaming & Restaurant Industry – Colombia SA
•The Genesys Group: IT Support & Apps Mgr. in Houston, TX
•Alliance Engineering: IT Service Delivery; Network Administration, Apps Support, Vendor Mgmt., IT Budget Forecasting, and reporting in Houston, TX
*****.****.********@*****.***
(e-mail best method of contact)
4602 Durant Ave, #14
Deer Park, TX 77536
PSA BDP International – Houston, TX. USA – Apr 2021 – Sep 2025
PSA BDP is a leading global provider of integrated supply chain, transportation, and logistics solutions, formed by the combination of BDP International with the port-related logistics business unit of PSA International (PSA). It offers a wide range of services, with particular expertise in complex and high-compliance industries like chemicals, life sciences, and industrial manufacturing.
Senior IT Project Manager responsible for managing the following global PSA BDP Agile / Scrum projects:
IT Integration Projects
new customers and vendors
Infrastructure and Applications
Domestic & Global
Many Latin American and European projects with international project teams
Some travel involved for critical level projects
Chevron – Houston, TX. USA – Apr 2018 – Sep 2020
Chevron is a global oil & gas company with over 60K employees worldwide. They are headquartered in San Ramon, California, with
a significant presence in Houston, TX.
Senior IT Project Manager responsible for managing the following global Chevron Agile / Scrum projects:
Application Migration for a large records mgmt. data set
Enterprise Data Catalog Implementation Project
Autoclassification Deployment Project using AIP (Azure Information Protection)
Oil Field Manager Application Implementation: Huge data migration involved as well
Fiber Optics O&G Application Development
American Messaging Services – Lewisville, TX. USA – Aug 2017 – Feb 2018
American Messaging is one of the largest critical messaging companies in the United States delivering more than 5 million critical messages per day. American Messaging provides service to approximately 850,000 customers, including more than 1000 major healthcare and first responder clients across the US.
Senior IT Project Manager responsible for Managing the following projects simultaneously with differing project teams
VoIP Migration Project
Data Center Refresh Project
Paging Product App Development Project
Paging Infrastructure Upgrade Project
Inchcape Shipping Services – Houston, TX. USA Feb 2015 - April 2017
Inchcape Shipping Services is a global shipping services company based in the UK. They have a presence in over 300 ports globally with over 4,000 employees.
Regional IT Manager (Americas Region) responsible for:
Managing IT Service Delivery and IT Project Mgmt. for over 60 ports in the Americas region from Canada to Chile South America.
I managed an IT service desk staff of six direct reports: three in Nth. America and three in South America.
I managed all facets of IT service delivery ensuring that all IT services were performing to set SLA levels. Including:
oIT Asset Mgmt.
oIT Vendor Mgmt.
oBudget Reporting and FY Forecasting
oITIL Standards IT Service Delivery
Also managed and implemented IT projects all across the Americas.
oImplemented O365 for Americas Region
oImplemented central service desk
oImplemented IT CRM (Remedy) for reporting and metrics for service desk support
oImplemented Skype For Business Full Telephony (VoIP)
oRoll out of EOL project involving over 5k devices
My career experience, PMP designation and fluency in English, Spanish and Brazilian Portuguese was heavily leveraged in this role
PTG/Halliburton – Houston, TX. USA June 2012 – Feb 2015
Halliburton is one of the world’s largest providers of products and services to the energy industry. With more than 75,000 employees, representing 140 nationalities in approximately 80 countries, the company serves the upstream oil and gas industry throughout the lifecycle of the reservoir – from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production through the life of the field.
Global IT SLA Manager responsible for ensuring that vendor (AT&T) voice, video, data, and Internet telecommunications and professional services to business SLAs are met by vendor and that all associated remedies and penalties are upheld as per contract. This role is heavily steeped in IT vendor mgmt. as well s IT Service Delivery.
LT Americas S.A.S. – Bogota, Colombia / South America February 2011 – Jan 2012
Gaming & Restaurant establishment located in Bogota, Colombia:
Organization and implementation of IT/IM division.
Information Management Service Delivery Mgr. - ensure that IM Service Delivery was being met regarding SLA (service level agreements) agreements
oManaged staff of 15
oImplemented complete IT infrastructure and setup and managed all IT services.
oRequired heavy bilingual skills as this was based in Colombia, South America.
BHP Billiton - Houston, TX; Santiago, Chile; Rio de Janeiro, Brazil June 1999 – January 2011
A leading global natural resources company, with a diversified commodity suite that include minerals, oil, gas and steel. One of Australia's oldest and largest companies, it was renowned for continuously developing new operations both domestically and internationally. It was also recognized as one of Australia's great companies.
Commercial IM (Info Mgmt.) Coordinator – Commercial/Marketing group
ASSET: All BHPB TMU (trade marketing units) South America Region
Responsible for the IM/IT management of all BHPB South America Marketing offices. This position required the use of multiple language skills: Fluent in English, Spanish and conversational Portuguese
Position highlights include:
Implementing Commercial IM support model in Santiago, Chile; Rio de Janeiro, Brazil; Cartagena, Colombia and Sao Luiz, Brazil Commercial sites
Establishing functional working relationships with remote site in-sourced IT support for office in Cartagena, Colombia and Sao Luiz, Brazil.
Establish and maintain high Commercial IM service delivery levels for each South American site;
Quarterly site visits with both Marketing mgrs. and local IM support groups to ensure service delivery issues and/or requests are being addressed and met to expectation
Perform service delivery reviews with Marketing mgrs. (customers)
Perform monthly APAR (Service Delivery) reviews with CSC for Chilean sites
Adapt to and integrate Comm IM culture change support model for CSC offices in Sth America as those sites had a different view of BHPB global accepted SD performance levels.
Projects
Migration of all Comm IM services from Rio de Janeiro, Brazil site DC to Santiago, Chile DC (IMPSAT)
High participation in One WAN project representing Sth American sites
Migration of Cartagena office to from local in-sourced IT solution to Comm IM CSC support model
Identify, create and maintain accurate Comm IM budgetary reporting and forecasting for all Comm IM Marketing sites in South America
Implement BHPB global Xerox MFD solution for Santiago, Chile sites
Infrastructure Coordinator - Enabling Technologies Group
ASSET: Shared Business Services Houston
Responsible for upgrading & maintain network infrastructure, i.e. PBX, WAN/LAN, File & Print Services, MS Exchange and Desktop services. Lead rep on change management board for SSCH in both Americas & UK region
Position highlights include:
Upgrade WAN link: SSCH lead in standardizing and rationalizing network devices in local data center as well upgrading to new company global WAN link
Output Device Analysis: Successfully completed project aimed at understanding, identifying, and rationalizing all output devices within business. Project included data analysis not only on all output device hardware, but also the physical placement of equipment, as well as a cost analysis and any other relevant costing associated with identified output devices
W2K Upgrade & Rollout: Successfully completed project to upgrade all desktop/laptop to W2K SOE, including coordination of application compatibility testing & UAT
XP Upgrade & Rollout: Managed & coordinated with third party IT service provider (CSC) XP upgrade of local images & eventual rollout to user base.
File & Printer Server Refresh: Managed & coordinated with third party IT service provider (CSC) upgrade of file & printer server, restructuring of mapped drives and architecture of shared folders/data
Internet Gateway Rationalization: SSCH Lead in testing and approving change management request for migrating to new Internet gateway provider
Active Directory Migration: SSCH lead in testing and approving change management request for migration to MS Active Directory
Anti-Virus upgrade & rollout: SSCH lead in testing and approving change management request for upgrade of McAfee to Trend Micro
Exchange 2003 Migration: SSCH lead for testing and approving change management request for migration from Exchange 5.5 to 2003
Managed GIS delivery to SSCH: met monthly with CSC AE to review previous months GIS service delivery to business
Transitioned application from Antofagasta, Chile copper mine to Santiago, Chile office
Completed two process improvement Six Sigma projects centered around accurate and efficient deployment of computing equipment and system(s) access & security
Genesys Group - Houston, TX May 1998 – July 1999
The Genesys Group was a Houston based IT services provider that serviced clients throughout Houston and surrounding area.
Responsible for asset inventory & procurement
Served as IT lead for whole of field services team
Managed application and hardware compliance & UAT
Alliance Engineering – Houston, TX March 1996 - December 1998
Alliance Engineering was founded in 1993 to serve a wide range of needs in the energy industry, specifically in the development and transport of oil and gas resources. Alliance has been involved in some of the largest and most visible projects in the world, offshore and on. They are staffed with over 350 engineers and support personnel, providing engineering, procurement and construction management services for a wide range of facilities.
IT Midrange & Desktop Services
Managed and coordinated desktop rollout and network computing environment
Served as asset & inventory manager, responsible for all computing equipment refreshes and upgrades.
Managed & supported server fleet, running dual MS & Novell platforms
Application cataloging
RE/MAX Southwest May 1994 - March 1996
Re/Max Southwest is a real estate office in Sugar Land with some to the highest producing realtors in Texas. This particular RE/MAX office is among the largest & highest producing of any Real Estate company in the nation.
Office & Systems Manager
Managed staff of 10 responsible for all facets of office operations
Responsibilities:
administration of LAN, PBX,
all AR & AP functions
monthly calculations of 50+ top realtor's sales statistics and earnings
vendor mgmt.
Education:
Deer Park High School – Deer Park, TX
San Jacinto Jr. College, Deer Park TX
Wharton Jr. College, Sugar Land TX
Houston Community College, Houston TX
Valid PMP Certification (Project Mgmt. Professional)
ITIL Foundations v.3 Designation
Six Sigma White and Green Belt
References Available upon Request
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