Dynamic Collections Manager with Team Leadership Expertise

BEEBE, US, ***** • ********@*****.*** • 501-***-****

DEWAYNE SCOTT

PROFESSIONAL SUMMARY

Dynamic Collection Manager with a proven track record at Lease to Own Affordable Cars, excelling in debt recovery and team leadership. Enhanced operational efficiency through innovative process improvements and staff training, achieving monthly targets. Skilled in risk assessment and conflict resolution, fostering a customer-centric approach while ensuring regulatory compliance.

EMPLOYMENT HISTORY

COLLECTION MANAGER Dec 2006 - Oct 2025

Lease to Own Affordable Cars Sherwood, AR

PRODUCTION Jun 2003 - Dec 2006

Maytag Searcy

Production and assembly

LOT MANAGER Apr 1993 - May 2003

America's Car Mart North Little Rock

Management of the entire lot

Setting and achieving sales and collection goals

EDUCATION

PHYSICAL EDUCATION AND COACHING Aug 1988 - May 1990 ASU-Beebe Beebe, AR

Played for the basketball team

GENERAL STUDIES 1988

McCrory High School McCrory, AR

SKILLS

Past due balance management, Customer service management, Staff training, Debt recovery expertise, Policy enforcement, Conflict resolution techniques, Financial reporting, Empathy and tactfulness, Department management, Payment acceptance. Led collections team in achieving monthly targets through strategic coordination and effective communication. Developed and implemented streamlined processes for tracking overdue accounts, enhancing operational efficiency. Trained and mentored staff on best practices in collections management, improving overall team performance. Analyzed collection trends using data-driven insights to optimize recovery strategies and reduce delinquencies. Managed compliance with regulatory requirements related to debt collection practices, ensuring ethical standards are met. Oversaw daily posting of payments to customer accounts. Enhanced team performance through regular training, coaching, and feedback sessions. Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.

Contacted customers to discuss late payments and options for remitting amounts due. Worked with legal resources and recovery teams to manage default issues. Safety program Streamlined production processes, resulting in noticeable gains in efficiency and a reduction in assembly errors.

Fostered a positive team environment, enhancing morale and collaboration among staff members. Optimized vehicle lot organization, improving sales visibility and accelerating inventory turnover. Maintained accurate inventory records and conducted regular audits to uphold compliance with corporate standards. Coordinated training programs for new hires, fostering teamwork and accelerating their integration into the company culture.

Analyzed sales data to identify trends, leading to informed decision-making that boosted monthly sales performance. Developed streamlined processes for vehicle procurement and sales, enhancing turnaround times and customer satisfaction. Regulatory compliance, Ethical approach, Strong communication, Collections tracking, Team leadership experience, Past due procedures, Credit reporting, Sales experience, Outbound calling, Collections, Account review, Customer research, New hire training, Skip tracing.

HOBBIES

In partnership with an AAU basketball program.

Mentoring young men and women.

Teaching life through the game of basketball.

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