HR & Admin Operations Leader with Compliance Expertise

ALINA M. SHOKRI

HR & Administrative Operations Specialist Facility & Compliance Management Team Leadership Toronto, ON 647-***-**** **************@*****.*** PROFESSIONAL SUMMARY

Strategic HR and administrative professional with proven success in facility management, compliance oversight, and workforce coordination. Known for streamlining operations, enhancing employee engagement, and driving organizational performance through proactive leadership and structured process improvement. Skilled in recruitment, onboarding, health and safety management, and multi-department collaboration within both corporate and non-profit environments. Adept at fostering productive, compliant, and positive workplace cultures aligned with company goals.

PROFESSIONAL EXPERIENCE

Facility Administrative Assistant – Interval House

• Manage day-to-day facility operations ensuring compliance with health, safety, and maintenance standards.

• Coordinate vendor relations, cost-centre tracking, and budget reporting for supplies and maintenance.

• Conduct detailed inspections, maintain compliance documentation, and prepare audit-ready reports.

• Support onboarding, scheduling, and inter-departmental communication to maintain smooth administrative flow.

• Develop and implement facility policies and standard operating procedures.

• Prepare cost analysis and performance reports to identify operational improvements.

• Lead training and safety briefings to strengthen organizational readiness and compliance culture. General Manager – Planet Fitness

• Directed overall club operations, managing 25+ employees and ensuring exceptional member experience.

• Oversaw hiring, onboarding, training, scheduling, and payroll accuracy.

• Analyzed financial performance, cost centres, and budget reports to maintain profitability and control expenses.

• Implemented retention, customer-service, and sales initiatives improving satisfaction by 15%.

• Developed operational manuals and staff accountability standards.

• Coordinated maintenance, vendor contracts, and facility repairs for efficiency and safety. Recruiter & Trainer – Oxford College

• Managed full-cycle recruitment for academic and administrative teams.

• Conducted interviews, onboarding, and orientation sessions for new employees.

• Collaborated with leadership on workforce planning and job design.

• Streamlined HR documentation processes to reduce onboarding time and improve data accuracy. Key Holder – Aldo

• Supervised daily store operations including openings, closings, and cash management.

• Trained and motivated staff to meet sales goals and deliver excellent customer service.

• Maintained merchandise presentation and executed visual displays to meet brand standards. Sales Associate – Swatch

• Provided personalized product recommendations and demonstrations to customers.

• Exceeded monthly sales targets through client engagement and product expertise.

• Supported merchandising, promotional setups, and inventory control. KEY SKILLS

HR Administration & Employee Relations Recruitment & Onboarding Policy & Compliance Management Health & Safety Coordination Facility & Operations Oversight Vendor & Supply Chain Coordination Scheduling & Payroll Processing Cost Centre Reporting & Data Analysis Calendar Management Presentation Creation Policy Development Customer Service Excellence Microsoft 365 & Data Management

EDUCATION & CERTIFICATIONS

• Human Resources Management – McMaster University (Diploma)

• Law Clerk – Humber College (Professional Development)

• CPR/First Aid/AED – Secure 7, Toronto

• Health and Safety Certification – Ministry of Labour, Canada

• Security License – Ontario Security Licence

LANGUAGES

English – Native or Bilingual • Turkish – Native or Bilingual • Persian – Full Professional

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