Senior Project Manager and Veteran Leader in PMO

JOSHUA JOHNS

Spring, TX *****

936-***-**** ******.*********@*****.***

https://www.linkedin.com/in/joshua-johns3101/

PROJECT MANAGEMENT TECHNOLOGY DEVELOPMENT

Senior Project Manager and Marine Corps Veteran with a track record of 10+ years in operational planning and personnel management. Proven ability to drive client engagement, revenue growth, and operational efficiency through strategic planning, resource allocation, and risk mitigation. Adept at leading high-performing teams, optimizing workflows, and ensuring compliance with OSHA, MSHA, and DOT regulations to maintain safe and efficient job sites. Skilled in budgeting, procurement, and logistics, successfully managing $10M+ projects while reducing costs and enhancing productivity. A results-driven professional with expertise in root-cause analysis, Agile project integration, and safety program development, committed to delivering quality outcomes and exceeding business objectives. Known for exemplary stakeholder engagement procedures with both local and virtual team operations.

● Industrial Safety

● Budgeting Planning

● Project Management

● Process Improvement

● Resource Allocation

● Root-Cause Analysis

● Agile Project Integration

● Risk Assessment Mitigation

● Procurement & Logistics

PROFESSIONAL EXPERIENCE

Erie Home/1st Choice Roofing Houston, TX May 2023 – Present Director of Client Engagement

• Spearheaded client engagement strategies, increasing customer retention through proactive communication and tailored service plans leading to a 22% growth in repeat business

• Led a high-performing sales team, driving a 25% increase in annual revenue by implementing strategic upselling and referral programs contributing to a significant expansion in the company’s customer base

• Streamlined customer engagement workflows, reducing response time to client inquiries by 42%, enhancing customer satisfaction scores through superior stakeholder engagement and collaborative efforts

• Partnered with marketing to develop targeted outreach campaigns, resulting in a boost in qualified leads utilizing CRM tools to track client interactions to optimize sales strategies, increasing conversion rates by 28% Great Day Improvements Houston, TX May 2022 – May 2023 Field Operations Superintendent

• Oversaw 200+ home and renovation projects simultaneously, ensuring timely completion within budget while managing project timelines and subcontractor coordination to meet client expectations

• Implemented process improvements that reduced material waste and optimized labor efficiency, saving significant costs annually negotiating vendor contracts to secure competitive pricing on materials and services

• Supervised and mentored a team of project managers, supervisors, and skilled tradespeople, enhancing productivity and coordination to improve craftsmanship and safety protocols with 100% compliance

• Conducted site inspections and quality control checks to uphold company standards and customer satisfaction ensuring seamless project execution and positive client feedback through projects valued over $12M JOSHUA JOHNS PG. 2

Excell Foundation Conroe, TX January 2019 – May 2022 Senior Construction Superintendent

• Managed large-scale construction projects from pre-construction to completion, and overseeing crews successfully completed projects valued at over $25M, maintaining strict adherence to budget and schedule

• Optimized workflow and site logistics, reducing downtime and increasing daily productivity by 33 implementing scheduling strategies that accelerated project timelines without compromising quality or safety

• Conducted thorough inspections and enforced quality standards, ensuring 100% compliance with OSHA, state, and local building codes through proactive site audits and employee training

• Supervised and mentored teams of 50+ skilled tradespeople, fostering a culture of accountability while leading and developing training programs that increased crew efficiency and reduced safety incidents on-site Larrett Energy Conroe, TX April 2018 – December 2018 Chief Safety Compliance Manager

• Designed and enforced comprehensive safety programs, reducing workplace incidents by 42% through rigorous training, audits, and policy updates ensuring full regulatory compliance

• Maintained 100% compliance with OSHA, MSHA, and DOT regulations by conducting regular site inspections and internal audits protecting the company from fines and liability

• Implemented hazard identification and mitigation strategies, decreasing lost-time injuries and workers' compensation claims that improved root-cause analysis and corrective action implementation policies

• Conducted hands-on safety training for 200+ employees, increasing safety awareness and adherence to best practices improving safety performance and reducing equipment-related incidents Sausalito Construction San Rafael, CA August 2016 – April 2018 Safety Operations Coordinator

• Facilitated safety training sessions for 100+ employees, improving job site awareness and hazard recognition ensuring all personnel met regulatory and company safety standards

• Managed incident investigations and root-cause analyses, leading to corrective actions that implemented a near-miss reporting system that increased hazard identification and proactive risk management

• Conducted daily site walkthroughs to identify potential hazards and enforce safety protocols working closely with supervisors and crews to address safety concerns in real time, reducing equipment-related accidents

• Ensured proper documentation of safety protocols, incident reports, and compliance records, maintaining 100% audit readiness developing and updating safety manuals and emergency response procedures EDUCATION & CERTIFICATIONS

Master of Business and Administration (MBA) Barowsky School of Business May 2016 Bachelor of Arts in Business Administration Dominican University of California May 2014 Associate of Arts in General Business Lone Star Community College May 2010 TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365, SharePoint, Google Docs, Google Sheets Operating Systems: Mac / Microsoft Windows

Applications: Slack, ADP, Procore, Java Script, DevOps, CRM, Adobe

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