Customer-Focused Retail Associate with Strong Communication
Resume:
Gary Taylor
Homestead, FL *****
*************@*****.***
Professional Summary
I graduated May of 2023. During my senior year, I did community service hours, and which I completed 75 hours in total. In order for me to graduate and get my last credits, my principal assigned me to two teachers; one was for high school and the other teacher was a pre-school teacher. I assisted them by helping kids with their class and homework, grading papers, and even tutored after school. During this time I developed better communication skills and improved on things such as having patience with kids, and problem-solving skills.
Work Experience
Cashier/Customer Service/Sales Associate
Wendy's-Florida City, FL
April 2025 to Present
• Processed cash, credit, and debit card transactions accurately and efficiently
• Provided excellent customer service by greeting customers, answering questions, and resolving issues
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Balanced cash drawer at the end of each shift, ensuring accuracy in monetary transactions
• Assisted with inventory management by monitoring stock levels and notifying supervisors of low inventory items
• Implemented upselling techniques to increase average transaction value by XX%
• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
• Managed large volumes of cash while maintaining strict attention to detail
• Performed opening and closing procedures for the cashier station following company guidelines
• Assisted in merchandising activities such as stocking shelves or setting up displays when needed
• Collaborated with team members to achieve daily sales targets
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
• Developed strong relationships with key clients through regular communication and personalized support
Part-Time Sales Associate - Nautica #2356 - FL Keys Outlet Mall, Florida City, FL
Nautica-Florida City, FL
November 2024 to Present
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale Commis Chef
Back of house 86-Coconut Grove, FL
June 2022 to Present
• Assisted head chef in menu planning, recipe development, and food preparation for a high-volume restaurant
• Maintained cleanliness and organization of the kitchen area, adhering to health and safety regulations
• Implemented new cooking techniques and recipes to enhance menu offerings and attract customers Education
High school diploma
New Hope Academy-Homestead, FL
May 2011 to May 2023
Skills
• Cash register
• Cash handling
• Communication skills
• Sales
• Retail sales
• Computer Skills
• Customer service (1 year)
• Basic math
• Cooking and Food Prep
• Classroom management
• Retail math
• Experience working with students
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