Customer Support Specialist with Strong Client Relations

Julie Bobbitt

Byram, MS ***** • 601-***-**** • **************@*****.***

Professional Summary

Dedicated Customer Support Professional with strong experience delivering exceptional service in fast-paced environments. Skilled at resolving complex issues, building positive client relationships, and balancing multiple priorities with professionalism. Recognized for empathy, organization, and a passion for helping others.

Experience

Customer Service Agent — AT&T, Jackson, MS (2022–2023)

• Delivered high-quality support to a diverse customer base, handling billing inquiries, technical issues, and account updates with accuracy and empathy.

• Consistently exceeded performance goals for call resolution time and customer satisfaction scores.

• Collaborated with team members and supervisors to improve customer support processes and efficiency.

• Maintained calm and professionalism in high-volume call center environment.

Owner / Operator — Bobbitt Cleaning Services, Byram, MS (2018–2022)

• Founded and managed small business providing residential and commercial cleaning services.

• Built strong client relationships through reliability, quality service, and trust.

• Handled all aspects of operations, including scheduling, customer communication, and financial management.

• Grew client base through word-of-mouth referrals and excellent service delivery.

Education

GED — New Horizon Community Center (2000)

Key Skills

• Customer Service & Support

• Conflict Resolution & Problem-Solving

• Communication & Interpersonal Skills

• Organization & Multitasking

• Team Collaboration

• Empathy & Active Listening

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