Customer Care & Office Specialist with Experience

Tyeshia Miller

Contact:

Phone 318-***-****

****************@*****.***

My Specialties:

Enthusiastic and skilled professional with experience in customer care and office management. Proven ability to engage customers, resolve issues efficiently, and manage office tasks effectively. Dedicated to providing exceptional customer service and ensuring customer satisfaction. Currently pursuing an Associate's Degree of Applied Sciences to further enhance skills and knowledge.

Experience

Office Manager / Patient Coordinator

Created To Care Home HealthCare Agency - Houston, TX

August 2023 - October 2024

* Managed daily office tasks, ensuring smooth and efficient operations.

* Addressed and resolved phone inquiries from patients, families, doctors, and care team members, escalating issues to the administrator when necessary.

* Coordinated and maintained patient and employee files, ensuring accuracy and compliance.

* Updated and maintained policy and procedure manuals, keeping staff informed of changes.

* Identified customer needs and communicated with patients/families to ensure satisfaction.

* Provided exceptional customer service and built strong connections with patients.

Customer Care Representative

Progressive - Remote

August 2022 - July 2023

* Utilized skilled typing to efficiently assist customers.

* Engaged with customers in a welcoming tone to provide excellent service.

* Effectively sold products, meeting and exceeding sales targets.

* Assisted and guided customers with patience and care, resolving their issues and concerns.

Customer service

Twin Peaks Girl November 2024

-October 2025

Houston, Tx

* Provided exceptional customer service and created a welcoming atmosphere for guests.

* Managed customer orders, handled transactions, and resolved inquiries with professionalism and efficiency.

* Collaborated with team members to ensure seamless service and guest satisfaction.

Education

Bossier Parish Community College (BPCC)

Currently Pursuing Associate of Applied Science Degree

Spring High School, Spring, TX

Graduated June 2023

Skills

* Customer Service

* Office Management

* Patient Coordination

* Communication (Verbal & Written)

* Problem Solving

* Typing (Skilled)

* Policy and Procedure

Contact this candidate