Versatile Customer Service and Operations Professional

Brittah Truax

New Caney, TX *****

************@*****.***

+1-832-***-****

Authorized to work in the US for any employer

Work Experience

Notary Public

Self-Spring, TX

March 2022 to Present

Driver

LoneStar Delivery & Process-Houston, TX

April 2021 to Present

Pick up packages from the warehouse and deliver to customers. Crew

AMC

March 2020 to April 2022

Lead crew members, keep and maintain safe and clean working environment. Covid screening protocol

Bagger/Stocker covid checker for employees

Randalls-Spring, TX

March 2020 to December 2020

While AMC was shut down due to Covid, I worked screening employees as they came in for shifts. I also helped in the front end bagging groceries.

Sales and Project Manager

Patriots Roofing-Rockport, TX

March 2018 to October 2019

Make estimates for roof replacement or repair. Complete product check list. Over see roofers and complete inspections.

Installer Sales

VacExpress-Corpus Christi, TX

September 2014 to September 2018

Installing of alarm systems, cameras, wiring for all. Education

High school or equivalent

Pleasanton High School-Pleasanton, TX

August 1999 to May 2004

Some College

Skills

• Mac OS

• Calendar management

• Email customer support

• Microsoft Excel (10+ years)

• Workday (10+ years)

• Phone etiquette (10+ years)

• Technical troubleshooting support

• Quick learner

• Managing customer accounts

• Cooking

• Patient care

• Internal employee customer service

• Software troubleshooting

• Presentation skills

• Direct sales

• Debits & credits

• Call center agent experience

• Job Nimbus

• Front desk

• AI

• Microsoft Outlook Calendar

• Product demos

• Google Sheets

• Communication skills

• Branding

• Non-technical user support

• Investor customer service experience

• Digital marketing (10+ years)

• Lead generation (10+ years)

• Public speaking

• Caregiving

• Email marketing - Email marketing experience (6-10 years)

• Phone call management

• Google Docs

• Research (10+ years)

• Customer returns handling

• Microsoft Dynamics 365

• Customer service video conferencing

• Social media management

• Microsoft Access

• Order inquiry handling

• Customer support experience within non-profit industry

• Customer support experience within government industry

• Google Workspace

• Customer support experience within telecommunications industry

• Vital signs

• Landscape Maintenance

• Improving customer support response time - Customer support response time improved (More than 30%)

• Customer support experience within retail industry

• Outbound calling

• In-person customer service

• Estimating construction project budgets

• Machine learning

• Productivity software

• Live chat

• Google Suite

• Conducting sales calls

• CRM software

• Customer support experience within hospitality industry

• Microsoft Powerpoint

• Customer support experience within e-commerce industry

• Microsoft Word

• Math (10+ years)

• Customer service

• Technical support

• Customer training

• Handling customer exchanges

• Sales

• Restoration

• Order processing

• Typing

• Client services

• Bookkeeping

• Customer service through social media

• B2B sales (10+ years)

• Negotiation

• Billing issue inquiries

• Analysis skills

• Hospice care

• Appointment scheduling

• Outdoor work

• PTSD Care

• Document management

• Multitasking (10+ years)

• Property management

• Report writing

• Recruiting

• Roofing

• Technical Proficiency

• Large enterprise client interaction

• Mowing

• Office experience

• SAP CRM

• GPS

• Meal preparation

• Mutli tasking

• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)

• Freshsales

• English

• Phone customer support

• SugarCRM

• Computer operation

• Dementia care

• Document review (document control)

• Cleaning

• Inside sales

• Microsoft Office

• Telemarketing

• Cash handling

• Call center experience

• Customer service manager experience

• Writing skills (10+ years)

• Small business owner customer support experience

• Computer literacy

• Project Management

• Time management (10+ years)

• Microsoft Outlook

• Multi-line phone systems

• Drywall

• Office management

• Construction

• Cold calling (10+ years)

• Providing product information

• Healthcare management

• Climbing

• GAF certification

• Data entry

• Filing

• Microsoft Teams

• Salesforce

• Call center

• Account management (10+ years)

• Marketing

• Grammar Experience

• Customer support - Customer support experience (11-15 years)

• Customer issue escalation

• CRM system proficiency

• Operating systems (10+ years)

• Accounting

• Customer retention

• SMS customer support

• Marketing automation

• HTML

• Customer acquisition

• Medicare

• Customer support experience within manufacturing industry

• Customer support experience within healthcare industry

• Mobile devices

• Computer skills

• Customer support specialist experience

• Clerical experience

• Administrative experience

• HIPAA

• Organizational skills (10+ years)

• 10 key typing

• Individual consumer customer service

• Medical terminology

• Proofreading

• Partner customer support

• Management

• Word processing

• Teamwork (10+ years)

• Windows

• Working on construction estimation projects

• Search engines

• Logistics (10+ years)

Languages

• English - Expert

Certifications and Licenses

Poly Glass Certification

Present

Driver's License

Contact this candidate