Tax Preparer, Bookkeeper, Compliance Specialist & Customer Service Rep

Amerika Womack

Austin, TX ***** +1-512-***-**** *****************@*****.***

Professional Summary

Results-driven tax preparer with 5 years of experience in tax preparation and compliance, specializing in federal, state, and local tax returns. Proven ability to manage high volumes of client accounts while maintaining accuracy and confidentiality. Demonstrates strong problem-solving skills and a commitment to client education on tax law changes. Proficient in accounting software, including QuickBooks and TurboTax, ensuring efficient and precise tax filing processes. Please contact me at: ******************@*****.*** Work Experience

Customer Service/Collections Representative

MCI Telecommunications Killeen, TX

October 2025 to November 2025

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

• Used skip tracing techniques to locate hard-to-find debtors for further collection efforts

• Developed customized repayment plans based on individual financial situations and ability to pay Material Handler/Forklift Operator

DO & CO Austin, TX

September 2025 to October 2025

Temporary NasCar Event

• Event coordination of NASCAR at Circuit Of America

• Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse

• Collaborated with purchasing department to ensure timely delivery of materials needed for production

• Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies

• Organized storage areas to optimize space utilization and facilitate easy retrieval of materials

• Assisted in the packaging and labeling of finished products for shipment to customers

• Utilized computer systems to track inventory levels, monitor stock movements, and generate reports

• Worked closely with production team to provide them with necessary materials in a timely manner Car Porter/Detailer

All-Pro Auto Reconditioning Austin, TX

September 2025 to October 2025

• Service Audi & BMW of south Austin

• Performed thorough cleaning and detailing of vehicles, ensuring they were in pristine condition for customer delivery

• Managed inventory of cleaning supplies and equipment, restocking as needed to maintain efficient operations

• Collaborated with sales team to prioritize vehicle preparation based on customer demand and delivery schedules

• Executed quality control inspections on completed work to ensure adherence to company standards

• Maintained a clean and organized work area, promoting a safe and efficient working environment

• Assisted in the coordination of vehicle transportation logistics, including arranging pick-up and drop-off services

• Utilized specialized tools and techniques to remove stains, odors, and other imperfections from vehicle interiors

• Performed exterior detailing tasks such as washing, waxing, polishing, and buffing to enhance vehicle appearance

• Collaborated with team members to meet daily production goals while maintaining high-quality standards

• Contributed ideas for process improvements that resulted in a XX% reduction in overall detailing time

• Operated power washers, steam cleaners, vacuums, buffers/polishers effectively according to manufacturer guidelines Material Handler/Forklift Operator

FLEX formerly FLEXTRONICS Austin, TX

May 2025 to September 2025

• responsible for receiving, storing, moving, and shipping raw materials, components, or finished products within a facility, often in a warehouse or manufacturing environment

Tax Preparer

H&R Block Austin, TX

January 2024 to April 2024

• Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts

• Reviewed financial documents such as income statements, balance sheets, and expense reports to ensure compliance with tax laws

• Provided exceptional customer service by promptly responding to client inquiries via phone calls or emails throughout the year

• Navigated complex IRS guidelines related to deductions such as home office expenses, self-employment taxes, and investment losses

• Possessed excellent problem-solving abilities when resolving discrepancies between reported income figures from different sources

(e.g., W-2s vs. 1099s)

Machine Operator/Assembler

Tesla Austin, TX

February 2022 to November 2022

Specialized in machine operating to build American new smart cars

• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed

• Maintained accurate records of production output, downtime, and quality control checks

• Implemented safety protocols and followed all company policies to maintain a safe working environment

• Assisted in the training of new machine operators on equipment operation procedures and safety guidelines Coordinator

YMCA Austin, TX

April 2022 to May 2022

Responsible for the daily operation and implementation of the site program, supervision of the site staff, and overall care and supervision of children.

• Supervised and cared for children ranging in age from infants to pre-teens

• Planned and implemented age-appropriate activities to promote physical, social, and cognitive development

• Engaged children in educational play through games, crafts, and storytelling

• Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours Computer Repair Technician

Global Resale Austin, TX

May 2021 to May 2022

• Inspect, clean and sort used IT equipment, especially laptop and desktop PCs, smart phones and related parts; while using special tools remove dents, scuffs, scratches, marks, etc. primarily from laptop computers.

• Remove and and/or replace parts, including keyboards, LCD screens, glass screens, etc.

• Diagnosed and repaired hardware and software issues on a wide range of computer systems and peripherals

• Performed routine maintenance and preventive care on computers to ensure optimal performance and longevity

• Assembled, configured, and upgraded computer systems according to client specifications and industry standards

• Installed, configured, and maintained operating systems, software applications, and drivers Remodeling Crew

ProVantage Corporate Solutions Dallas-Fort Worth, TX May 2020 to November 2020

• Specialize in retail services, such as labor intense new store setups, remodels, resets, millwork, carpentry, and merchandising services throughout the United States

Overnight Stocker

HEB Austin, TX

January 2019 to April 2019

• Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers

• Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications

• Performed regular quality checks on products to ensure freshness, proper labeling, and compliance with safety standards

• Operated forklifts or other machinery as needed to transport heavy or bulky items throughout the store Order Picker

FASHION FORMS Austin, TX

January 2018 to October 2018

• Efficiently picked and packed customer orders according to order specifications

• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies

• Operated forklifts and other material handling equipment to move products within the warehouse

• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation

• Assisted in loading and unloading trucks, verifying shipment quantities against delivery documents

• Achieved a daily average of XX picks per hour while maintaining accuracy above XX% Machine Operator

Goodman Manufacturing Houston, TX

January 2017 to July 2017

I worked with computer-controlled equipment or more mechanically based machines to make sure they are set up properly, working well, and producing quality product.

• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed

• Implemented safety protocols and followed all company policies to maintain a safe working environment

• Assisted in the training of new machine operators on equipment operation procedures and safety guidelines

• Maintained a clean work area by organizing tools, materials, and equipment after each shift H&R Block

Education

Automotive (Certifications)

Universal Technical Institute Houston, TX

January 2015 to May 2016

Associate's degree

Upper secondary education

Trade school

Skills

Technical Proficiency MRP Teamwork Coordinate measuring machine Microsoft Excel Computer Networking Phone communication Computer skills Automotive tire balancing Tax accounting Clear language communication Dependability Accounting and finance experience Basic math Writing skills Motor vehicle manual assembly Computer hardware Technical support Cash register Safety standards in production CAD Quality standards in production Dealership experience Databases Sanitation procedures Warehouse management system Van driving Product demos Tax experience Ability to follow instructions Warehouse management Catering Continuous improvement Interpersonal skills Cycle counting inventory management Motor vehicle assembly machine operator experience Financial close processing Delivery driver experience Continuous improvement standards implementation Computer literacy Employee evaluation Coachability POS systems Regulatory compliance Cooking Delivery driving Office management Physical inventory counts for inventory management Forklift QuickBooks Online Warehouse distribution Motor vehicle electrical assembly Safety regulations Order management system Guest Services Bookkeeping Sales transaction processing Safe work practices Order taking Event Planning Mechanical troubleshooting Receiving shipments Material handling equipment operation Marketing Cross-selling Cargo van operation Mail labeling Blueprint specification interpretation Spirits experience GPS Clean workspace maintenance Spot checks for inventory management Record keeping Manual transmission Banking Linux Logistics inventory management Materials handling Occupational safety regulation compliance ERP systems Hazardous materials transportation Accounts receivable Customer service Financial transaction processing Food preparation Outdoor work Phone etiquette Assembly line Food safety Productivity software Host/hostess experience Typing Commercial driving Fine dining experience Desktop support Schedule management Software installation Distribution operations Customer relationship management Processing cash transactions Microsoft Teams Valet Parking Management Machining Excel data analysis ISO 9001 Microsoft Windows Bar cleaning Dropbox Appointment scheduling Transportation safety regulations Mail management Heavy lifting Order processing Beverage preparation Workplace health and safety regulatory compliance Database administration Unloading Invoice matching Loading Reach truck Adhering to traffic regulations Languages

English

Certifications and Licenses

Driver's License

Forklift Certification

OSHA 10

Food Handler Certification

First Aid Certification

Food Safety Certification

Bartender License

TABC Certification

Enrolled Agent

ServSafe Alcohol Certification

ServSafe Food Handler Certification

Hazmat Endorsement

Pallet Jack Certification

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