Data Entry Specialist with 10+ Years Experience

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CINDY HEDGE

W AMBONNAY, **** LN

*********@*****.*** / 208-***-****

SUMMARY

Detail-oriented Data Entry Specialist with over 10 years of experience in accurately managing large volumes of data across healthcare and government sectors. Proven ability to maintain data integrity, ensure compliance with privacy standards, and streamline information workflows. Highly proficient in data validation, reconciliation, and report generation using various software tools. Strong communication skills with a collaborative approach to resolving data discrepancies. Seeking a remote, part-time position to leverage my data entry expertise and contribute to efficient and reliable business operations. SKILLS

• Data entry

• MS Office

• Data accuracy

• Problem solving

• Customer service

• Time management

• Report preparation

• Data confidentiality

• Office administration

• Financial recordkeeping

EXPERIENCE

Data Entry Specialist / Idaho Central District Health - Boise, ID 2022 - 2023

• Collected and transferred electronic COVID-19 case data from physician providers to the State of Idaho’s centralized tracking database.

• Verified accuracy and completeness of submitted records to ensure reliable public health reporting.

• Maintained compliance with state data management standards and confidentiality protocols.

• Collaborated with providers to resolve data inconsistencies and improve reporting efficiency.

• Supported statewide COVID-19 monitoring by ensuring timely entry and availability of case data. Administrative Assistant / State of Idaho Board of Veterinary Medicine - Boise, ID 2013 - 2018

• Independently managed specialized financial recordkeeping, including maintenance, review, verification, and support functions.

• Applied bookkeeping methods to prepare spreadsheets, standardize financial summaries, reconcile accounts, and ensure reporting accuracy.

• Utilized automated financial systems to enter, retrieve, and edit data, producing accurate financial documents.

• Researched accounting systems and records to identify discrepancies and correct errors in financial transactions.

• Processed accounts payable/receivable, performed expense and revenue reconciliations, and supported financial reporting and analysis.

Administrative Assistant / State of Idaho Vocational Rehabilitation - Boise, ID 2012 - 2013

• Delivered excellent customer service by maintaining professionalism in all internal and external interactions.

• Provided comprehensive office support, including preparing correspondence, processing documents, generating reports, and maintaining accurate records.

• Utilized case management software to create and manage service authorizations, enter payments, and accurately file scanned documents.

• Ensured compliance with agency policies and internal controls by reviewing electronic case records for accuracy and completeness.

• Coordinated meetings, managed office communications (mail, calls, emails), and assisted visitors with information on agency procedures and regulations.

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Secretary/Treasurer / Idaho State AFL-CIO - Boise, ID 2003 - 2012

• Administered monthly invoices, payroll processing, and tax reporting with accuracy and compliance.

• Maintained and updated political records through direct communication with local affiliate union offices.

• Assisted in coordinating voter registration drives, endorsed state and local campaigns, and supported special initiatives.

• Provided financial and administrative support to ensure smooth operations of union-related activities.

• Contributed to mobilization efforts by supporting innovative programs that advanced organizational goals. Customer Service Specialist / Qwest Communications - Boise, ID 1973 - 2003

• Provided exceptional customer support by addressing inquiries, resolving concerns, and ensuring a positive client experience.

• Delivered clear and accurate information regarding products, services, policies, and procedures to internal and external stakeholders.

• Processed and maintained customer requests, transactions, and account updates with precision and efficiency.

• Utilized customer relationship management (CRM) systems to document interactions, monitor case progress, and ensure timely resolution.

• Partnered with cross-functional teams to resolve escalated issues and enhance overall service quality and customer satisfaction.

EDUCATION

High School Diploma 05/1971

Boise State University - Borah High School – Boise, ID REFERENCES

• Mitch Kron – District 4 Central District Health COVID Program Manager Ph: 208-***-**** Email: *****@***.*****.***

• Linda Stormes – District 4 Central District Health Administrative Assistant Ph: 208-***-**** Email: ********@***.*****.***

• Denise Helmstetler – District 4 Central District Health Data Specialist Ph: 760-***-**** Email: ************@***.*****.***

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